Queuing on the Back office work list. The Manual Quality work list is handled systematically and based on a first come first serve basis. DP is reminded that contacting the “XXXXxxx.xx Technical Call Centre” to publish their data as a priority is an unfair practice and impacts on the companies who have data published before them. A. Issues Defined as: Any problems or difficulties in DP’s use of the 1WorldSync or XXXXxxx.xx Site or Services (“Issues”) that are encountered by DP shall be reported to “XXXXxxx.xx Technical Call Centre” xxxxxxxx@xxxxx.xx.xx or hotline provided by GS1; • Any Issue that DP believes might constitute a 2nd or 3rd level support call (as defined below) must be reported by telephone. • DP will provide “XXXXxxx.xx Technical Call Centre” with as much information and access to the appropriate equipment and software as possible to enable “XXXXxxx.xx Technical Call Centre” to investigate and attempt to identify and verify the reported Issue. DP Support Contact will work with “XXXXxxx.xx Technical Call Centre” support personnel during the problem isolation process, as reasonably necessary. DP Support Contact will notify “XXXXxxx.xx Technical Call Centre” in advance of any configuration changes, such as network installation/expansion, upgrades, relocations, etc., that may materially impact the provision of the services. B. Issue Levels and appropriate contact process:
Appears in 5 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
