Raising a Dispute. 6.8.1 In the case of any dispute arising out of or in connection with the Commissioning of Specialised Services for NHS Wales, the parties involved will make every reasonable effort to communicate and co-operate with each other with a view to resolving the dispute, before formally referring the dispute for local resolution. 6.8.2 In the event of a dispute arising between two or more parties which cannot be resolved between “WHSSC” the Commissioner and the Provider, the parties should refer to section 6.6.6. 6.8.3 Disputes may arise over any aspect of a Heads of Agreement, or Service Level Agreement including that is deemed to be fair and reasonable, the management of performance variations and the imposition of penalties. 6.8.4 Where any conflicts are identified between the requirements of the Heads of Agreement and any national directives and circulars, the requirements of the latter shall take precedence. 6.8.5 All parties recognise that it is in the best interests of patients, the organisations themselves, and the services they provider, for any disputes to be resolved locally. 6.8.6 The first level of resolution should be: For WHSSC: Xx. Xxxxxx Xxxxxx, Director of Finance or nominated Officer. For Provider: Director of Finance or nominated Officer. 6.8.7 The second resolution shall be: For WHSSC: The Director of Specialised & Tertiary Services For the Provider: The Chief Executive Formal Dispute Resolution 6.8.8 In the event that the dispute is not resolved at the local resolution stage one or more parties may submit a formal request for dispute resolution. The request for formal dispute should be addressed to:
Appears in 4 contracts
Samples: Memorandum of Agreement, Memorandum of Agreement, Memorandum of Agreement
