Rapid Resolution Response. Marco will use commercially reasonable efforts to provide a live-call response to all Marco Support Desk Service requests. If Marco does not respond to a live-call, Client may leave a voice or email message. Marco Support Desk Service requests shall contain a detailed description of the problem, Client’s requested timeline for resolution, the nature of any failure, any error/alert or other messages, tasks that were being performed prior to the problem, the name and version of software being used and the desired end result.
Rapid Resolution Response. Xxxxx will use commercially reasonable efforts to provide a live-call response to all Marco Support Desk Service requests. If Xxxxx does not respond to a live-call, Client may leave a voice or email message. Xxxxx Support Desk Service requests shall contain a detailed description of the problem, Client’s requested timeline for resolution, the nature of any failure, any error/alert or other messages, tasks that were being performed prior to the problem, the name and version of software being used and the desired end result.
