Common use of Records Retrieval Clause in Contracts

Records Retrieval. For Vaioni Mail, you will be able to recover deleted messages yourself via the administrative control panel for up to fourteen (14) days from the day deleted. For Vaioni Microsoft Exchange, you will not be able to recover your deleted mail yourself, but Vaioni will recover your deleted mail for you on a fee basis for up to fourteen (14) days from the day deleted. For both Vaioni Mail and Vaioni Microsoft Exchange your deleted messages may not be available after fourteen (14) days from the day deleted. Records retrieval services will be performed on a fee basis and will take up to two (2) hours for a deleted item, and up to six (6) hours for an entire mailbox. At your written request made at or prior to the termination of your Mail Service, Vaioni will provide a complete copy of your mail data on a fee basis no later than ten (10) days following the date of the request, provided that all payments on your account must be made prior to Vaioni's release of the copy of the data to you.