Common use of Recoverability SLA Clause in Contracts

Recoverability SLA. The Recoverability SLA refers to the integrity of the data being stored on Service. LightEdge guarantees that data backed up by Service shall be recoverable without data corruption. File shall be considered corrupt only if restored file does not substantially match original file. Recoverability SLA shall not apply to files that have not been backed up by Service, customer data or files that have been corrupted on original Server prior to backup by Service, open files that cannot be successfully backed up, data that was backed up as part of a failed backup job or transient data structures such as but not limited to Windows registry files, swap files or Unix device files. Recoverability SLA shall only apply if Customer utilizes agents and best practices recommended by LightEdge. Recoverability SLA shall not apply to SQL, Exchange or other applications not backed up via recommended application agent. Recovery SLA shall not apply to data backed up by 3rd party application or service prior to backup by LightEdge Service. Recovery SLA shall not apply to any data offloaded to external media at the request of customer such as but not limited to tape or external disk drive. Goal Remedy

Recoverability SLA. The Recoverability SLA refers to the integrity of the data being stored on Service. LightEdge guarantees that data backed up by Service shall be recoverable without data corruption. File shall be considered corrupt only if restored file does not substantially match original file. Recoverability SLA shall not apply to files that have not been backed up by Service, customer data or files Data that have has been corrupted on original Server prior to backup by Service, open files that cannot be successfully backed up, data that was backed up as part of a failed backup job or transient data structures such as but not limited to Windows registry files, swap files or Unix device files. Recoverability SLA shall only apply if Customer utilizes agents Agents and best practices recommended by LightEdge. Recoverability SLA shall not apply to SQL, Exchange or other applications not backed up via recommended application agentAgent. Recovery SLA shall not apply to data backed up by 3rd party application or service prior to backup by LightEdge Service. Recovery SLA shall not apply to any data offloaded to external media at the request of customer such as but not limited to tape or external disk drive. Goal Remedy