Common use of Recovery Processes Clause in Contracts

Recovery Processes. 6.2.1 The timetable for the collection of Council Tax and Business Rates will be agreed by the Income Management Team in advance of the commencement of each financial year to ensure our customers are treated fairly and objectively. 6.2.2 EK Services will ensure that the recovery timetable takes into account the following key areas; ● All recovery notices will be issued in accordance with the regulations and in a timely manner to ensure efficient and effective recovery; ● The issue of notices is timetabled to maximise resources available to assist customers in all areas of communication i.e. over the telephone and by correspondence; ● Instalments and balances will be collected as they become due and any unpaid instalments or balances will be recovered in a timely and efficient manner. 6.2.3 Where instalments become overdue, EK Services will take individual circumstances into consideration and where possible (and appropriate) will make a reasonable arrangement for payment.