Rectification of Availability failures Sample Clauses

Rectification of Availability failures. (a) The Customer must notify Nextgen of the Availability failure promptly upon becoming aware of the Availability failure (but in any event within 12 hours of becoming aware of the Availability failure). (b) On becoming aware of an Availability failure (including following notification in accordance with clause 5.5.(a), Nextgen shall: (i) Where it is able to do so, provide the Customer with an estimated time scale for rectification of the Availability failure or the cause of the Availability failure; (ii) Use its reasonable endeavours to remedy the Availability failure or the cause of the Availability failure as soon as practicable; and (iii) Update you as required until the Availability failure or the cause of the Availability failure is remedied.