REFUND OR ADJUSTMENT. 12.1 If it is proven or revealed that in the course of upon completion of our investigations pursuant to Clause 11 (Dispute of Transaction(s)) that the disputed Transaction(s) was indeed made in error by the our fault of us, we will refund the disputed sum directly to your e-Wallet Account upon completion of the investigations which will not exceed thirty (30) days from your complaint the date of completion of our investigation. We reserve our rights not to refund any disputed amount to you if we have reason(s) to believe that you have acted in contrary to these Terms and Conditions.
REFUND OR ADJUSTMENT. 14.1. If it is proven or revealed upon completion of our investigations pursuant to Clause 13.6 or 13.7 (Dispute of Transaction(s)) that the disputed Transaction(s) was indeed made in error by our fault, we will refund the disputed sum directly to your Digital Wallet Account within fourteen (14) days from the date of completion of our investigation. We reserve our rights not to refund any disputed amount to you if we have reason(s) to believe that you have acted in contrary to these Terms.
