Common use of Refunds and Withdrawals Clause in Contracts

Refunds and Withdrawals. 58.4 We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 Upon submitting a withdrawal request you may be required to submit documentation as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us. 58.6 When a withdrawal or refund is performed, we reserve the right (but shall under no circumstances be obliged) to remit the funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, (a) to decline withdrawals via certain specific payment methods; (b) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or (c) to require that further documentation be submitted, as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us, before proceeding with any withdrawal request. 58.7 If we are unable to remit the funds, or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 hereinabove shall be applicable mutatis mutandis. 58.8 Withdrawal requests that are accepted and approved by us in accordance with the terms of this Agreement are, in principle, processed through our systems within two (2) Business Days following the receipt of the transfer request instructions. The amount to be transferred reduces the balance of the relevant Account from which such transfer is to be made, when the customer makes a withdrawal request. We reserve the right (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Section, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments details you are providing us with and we do not accept any responsibility for your funds, if the payment details you have provided to us are incorrect or incomplete.

Refunds and Withdrawals. 58.4 59.4 We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 59.5 Upon submitting a withdrawal request you may be required to submit documentation as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us. 58.6 59.6 When a withdrawal or refund is performed, we reserve the right (but shall under no circumstances be obliged) to remit the funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, (a) to decline withdrawals via certain specific payment methods; (b) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or (c) to require that further documentation be submitted, as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us, before proceeding with any withdrawal request. 58.7 59.7 If we are unable to remit the funds, or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 50 hereinabove shall be applicable mutatis mutandis. 58.8 59.8 Withdrawal requests that are accepted and approved by us in accordance with the terms of this Agreement are, in principle, processed through our systems within two (2) one Business Days following the receipt of the transfer request instructions. The amount to be transferred reduces the balance of the relevant Account from which such transfer is to be made, when the customer makes a withdrawal requesttransfer request process is concluded. We reserve the right (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Section, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 59.9 You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments details you are providing us with and we do not accept any responsibility for your funds, if the payment details you have provided to us are incorrect or incomplete. It is also understood that we do not accept any responsibility for any funds that are not directly deposited into our bank accounts.

Refunds and Withdrawals. 58.4 37.2.1. We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 37.2.2. Upon submitting a withdrawal request, before proceeding with any withdrawal request the following requirements must be satisfied: (a) the withdrawal instruction provides all the necessary information; (b) comply with any instruction for the submission of additional documents to satisfy our due diligence requirements and/or Anti-money laundering laws; (c) the instruction to make a bank transfer to a bank account in the Client’s name and no payments to third party or anonymous Account is accepted; (d) the withdrawal amount does not exceed the equity in your Trading Account less any required margin or outstanding regulatory or legal issues affecting the withdrawal; (e) withdrawal request placed with a different method compared to method used to deposit may be rejected, but withdrawal through another method used is the past maybe permitted; (f) where we are not satisfied with the documents provided by you, we reserve the right to reverse the transaction in part or in full, net of any transfer fees, charges or other deductions incurred by us; and (g) no force majeure event prohibiting us from effecting the withdrawal. 37.2.3. You have the right to withdraw funds which are not used for margin payments, free from any obligations from your Client Account without closing the said Account. We will be under no obligation to remit such funds to you if that would reduce your Account balance (taking into Account profits and losses accrued in a currency other than your base currency) to less than the margin payments required on your open positions/ trades. Subject thereto and to provisions of Section 29, the said funds standing to the credit of your Client Account will be remitted to you if requested by you in the same method and/or initial source from which it was received. However, in exceptional circumstances we may, at our absolute discretion, consider a suitable alternative. 37.2.4. In general, payments (including processing fees and charges) from your Account based on the elected payment method are covered by the Company. Our payment terms are stated in writing on our website or will be provided to you via electronic communication. Any payment methods elected by you may occasionally incur fees as mentioned in sections 37.2.5. and 37.2.6. below, and such fees are set and applied by the elected payment provider or banking institution or the Company. E.g. you may incur bank processing fees which are outside our control. You further agree, we reserve the right to apply the following additional terms when processing payments: i) Any attempts to exploit some payment methods (including fraud or deceptive techniques, or wilful misconduct, etc), we reserve the right to charge a fee up to 3% on the amount to be required to submit documentation as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to ustransfered. 58.6 ii) Any payments made by e-wallet (Neteller/Xxxxxx), we will impose a transfer fee up to 3% for specific countries*. *Romania. 37.2.5. You can place one (1) withdrawal on your Client’s Account per day without any charges for any payment method except bank wire transfers. Should you decide to place more than one (1) withdrawal per day, we reserve the right to charge you a fee of 2.5 % (two and a half percent) of each subsequent withdrawal amount. 37.2.6. Withdrawals via bank wire method, will incur a charge of: - 15 EUR for SEPA transfers - 25 EUR for SWIFT transfers The minimum amount for withdrawals via bank wire method is 15 EUR after deducting the above mentioned fees. 37.2.7. When a withdrawal or refund is performed, we reserve the right (but shall under no circumstances be obliged) to remit the funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, (a) to decline withdrawals via certain specific payment methods; (b) return the funds to the sender, net of any transfer fees or charges which we may incur. and/or (c) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or (c) . We will only deviate from this policy where we have been satisfied that this will not be contrary to require any of our policies and applicable legislation. 37.2.8. You are responsible for ensuring the correctness of the payment details that further you provided to us. You agree to provide proof of identity of the bank account or payment card holder which funds are being transferred on a withdrawal or other supporting documentation be submitted, as required by applicable “to comply with our Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable laws. We accept no responsibility where you neglected to usprovide accurate bank or payment details, before proceeding with any withdrawal requestincluding falsifying information you are asked to disclose. 58.7 37.2.9. You further agree, any amounts sent to your Account in our Company’s name, into our bank or merchant accounts, will be credited to your Account at the value date of the payment received and for the gross amount received in the bank or at the payment processor. We may reject payment and remit the net amount deposited through the method used by the remitter where the Account holder details are not correctly identified. If we are unable to remit the funds, funds or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency currency, we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 29 hereinabove shall be applicable mutatis mutandis. 58.8 Withdrawal 37.2.10. We process and approve withdrawals requests that are accepted and approved by us in accordance with the terms of this Agreement are, in principle, processed through our systems within two one (21) Business Days Day following the receipt of the transfer request instructions. The amount to be transferred reduces the balance of the relevant Account from which such transfer is to be made, made when the customer makes a withdrawal requesttransfer request process is concluded. We reserve the right (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Section, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 37.2.11. In the event we are not satisfied as to the aforesaid and decline an incoming transaction, we reserve the right to return the funds to the sender, net off any transfer fees or charges which we may incur. We will send back refunds to the same source from where the funds were received. We may deviate from this policy provided we have been satisfied that this will not be contrary to any of our policies and applicable Laws. 37.2.12. When a withdrawal request is submitted, we will process the withdrawal within the same working Business Day. The withdrawal applications which have not been received during business operating hours and/or on during Business Days will be dealt with in the next Business Day. When your withdrawal application is approved, it may take time for the banks and/ or payment processors to process the payment, in these cases we shall not be held liable for such delays. You should be aware, however, that the actual time for processing may vary between times of any past deposits is not indicative and cannot guarantee that any subsequent deposits would be processed in a similar timeframe. You agree that we or the banks or payment service providers (PSPs) or credit institutions that we collaborate with may introduce limits on the total amount of money that can be accepted for the transfer or transferred by or to us or them at any given time or on an aggregated limit basis. Where we set a deposit limit, based on market circumstances, you will be notified of the same in advance, either through email notification, the trading platform xxxxx other communication means under the terms of this Agreement. 37.2.13. You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments payment details you are providing us with and we do not accept any responsibility for your funds, funds if the payment details you have provided to us are incorrect or incomplete. It is also understood that we do not accept any responsibility for any funds that are not directly deposited into our bank accounts. 37.2.14. Any Client Account other than those classified as Retail Client Accounts and as prohibited by the relevant Regulations, we may in our reasonable discretion use available credit amount which either we or an associated third party hold for you to reduce the amount that is owed to us in the Account, or to the relevant associated third party. We may "set off" and exercise this right even if it may result in the closure of open positions in any Account from which funds are transferred. Where we have exercised our right to set off we will notify you of the sums which were used against the debit. 37.2.15. Where you have a positive balance on your Account, you may request a withdrawal, for any amount of the positive balance. We may at our reasonable discretion withhold, deduct or refuse to make a payment (in whole or in part), where you have: open positions on the Account showing a loss; any actual or contingent liability to us, or our associates; the requested withdrawal would reduce your Account balance to less than the Margin required for your open positions; or any reason (including where we consider that funds may be required to satisfy current or future margin requirement on open positions due to underlying market conditions). 37.2.16. Any specific bank fees and charges whether direct or directly payment processing fees incurred in your Account during the transfer of funds upon withdrawal request will be borne by us, including transfer fees, corresponding fees or any charges outside the process of the Company shall be borne by you, the Client. You acknowledge and understand we are not involved with, and nor have any control over any additional fees and charges incurred to your Account. We kindly advise you to consult with your payment solution provider and/or private banking institution if any additional fees and charges may be applicable by them. 37.2.17. We reserve the right to impose withdrawal limits on your withdrawal requests at any time. These limits are based on the free margin within a Trading Account and any other pending instructions to us at the point in time when the withdrawal request was submitted. When a withdrawal or refund is performed, we shall only process such requests to Accounts held in the Account holder's name and reserves the right (but shall under no circumstances be obliged) to send the funds to the same sender from, and by the same payment through which such funds were initially received by us. Should you wish to receive the funds in another method, we shall request sufficient proof and details of the new Account details in order to process the withdrawal request. 37.2.18. By placing money with us, you agree that all money you place on your Account is done so in anticipation of transacting and therefore has the purpose of securing or covering your present, future, actual, contingent or prospective obligations to us. You should not place any money with us that is not for the purpose of securing or covering your present, future, actual, contingent or prospective obligations to us.

Refunds and Withdrawals. 58.4 13.1 We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 13.2 Upon submitting a withdrawal request you may be required to submit documentation as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us. 58.6 13.3 When a withdrawal or refund is performed, we reserve the right (but shall under no circumstances be obliged) to remit the funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, , (a) to decline withdrawals via certain specific payment methods; ; (b) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or and/or (c) to require that further documentation be submitted, as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us, before proceeding with any withdrawal request. 58.7 13.4 If we are unable to remit the funds, or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 hereinabove shall be applicable mutatis mutandisamount. 58.8 13.5 Withdrawal requests that are accepted and approved by us in accordance with the terms of this Agreement are, in principle, processed through our systems within two one (21) Business Days following the receipt of the transfer request instructions. The amount to be transferred reduces the balance of the relevant Account account from which such transfer is to be made, when the customer makes a withdrawal requesttransfer request process is concluded. We reserve the right right, (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Section, or or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 13.6 You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments details you are providing us with and we do not accept any responsibility for your funds, if the payment details you have provided to us are incorrect or incomplete. It is also understood that we do not accept any responsibility for any funds that are not directly deposited into our bank accounts.

Refunds and Withdrawals. 58.4 (a) We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 (b) Upon submitting a withdrawal request via the Client’s portal, you may be required to submit documentation as required by applicable “Anti-Anti Money Laundering (“AML”) & G Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us. 58.6 (c) When a withdrawal or refund is performed, we reserve the right (but shall shall, under no circumstances circumstances, be obliged) to remit the funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, (a) to decline withdrawals via certain specific payment methods; (b) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or and/ or (c) to require that further documentation be submitted, as required by applicable “Anti-Money Laundering (“AML”) & G Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us, before proceeding with any withdrawal request. 58.7 (d) If we are unable to remit the funds, or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall shall, under no circumstances circumstances, be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged incurred by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 hereinabove shall be applicable mutatis mutandisamount. 58.8 (e) Withdrawal requests that are accepted and approved by us in accordance with the terms of this Agreement are, in principle, processed through our systems within two (2) Business Days following on the receipt same day that the request to withdraw funds was made, or the next working day if the Client’s request is received outside of the transfer request instructionsnormal trading hours. The amount to be transferred reduces the balance of the relevant Account Account, from which such transfer is to be made, when the customer makes a withdrawal requesttransfer request process is concluded. We reserve the right (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Section, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments details you are providing us with and we do not accept any responsibility for your funds, if the payment details you have provided to us are incorrect or incomplete.or

Refunds and Withdrawals. 58.4 66.3 We reserve the right right, at any time, to impose withdrawal limits and withdrawal fees in charges on our systems, at any time. 58.5 Upon submitting a withdrawal request you 66.4 You may be required to submit documentation as required by the applicable “"Anti-Money Laundering Laundering" (“AML”) & Know Your Customer (“KYC”) Legislation” "legislation" and/or any other similar rules and regulations applicable to usus upon the submission of a withdrawal request. 58.6 66.5 When a withdrawal or refund reimbursement is performedmade, we reserve the right (but shall under no circumstances shall we be obliged) to remit the funds to from the same remitter from, and by remittance to the same payment method through which we originally received such funds were initially received by usfunds. In that connectionregard, we reserve the right, right to (a) refuse withdrawals through certain specific payment methods at our sole discretion, (a) to decline withdrawals via certain specific payment methods; (b) to require another payment method as the one indicated in any withdrawal request, in which instance case a new withdrawal request may have to be submitted; and/or (c) to require that further the submission of additional documentation be submitted, as required by the applicable “'Anti-Money Laundering (“'AML”')' 66.6 We reserve the right (but under no circumstances shall we be obliged) & Know Your Customer to transmit the funds in any currency we consider fit (“KYC”regardless of the currency we consider fit) Legislation” and/or any other similar rules and regulations applicable to usin our sole discretion, before proceeding with any withdrawal request. 58.7 If if we are unable to remit the funds, funds or any partial amount thereof, thereof to the same remitter from, from and by through the same payment method through which such funds were initially originally received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made). Under these In such circumstances, we shall not be responsible liable, mutatis mutandis, for any transfer fees or charges charged by the receiver recipient and/or for any currency exchange rates resulting arising from the payment of such that amount and the provisions of Section 51 hereinabove clause 57 (Currency Conversions) above shall be applicable mutatis mutandisapply. 58.8 Withdrawal requests 66.7 Requests for withdrawals that are accepted and approved by us in accordance with the terms of this Agreement areshall, in principle, be processed through our systems within two one (21 ) Business Days following the business day of receipt of the instructions for the transfer request instructionsrequest. The amount to be transferred reduces decreases the balance of the relevant Account account from which such a transfer is to be made, when made at the customer makes a withdrawal requestcompletion of the process for requesting the transfer. We reserve the right (a) to decline refuse a request for withdrawal request if the request is does not in accordance comply with the provisions of this Sectionclause, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the request for withdrawal requestdoes not satisfy us. 58.9 You agree66.8 When we request this, when we so request, you agree to pay any bank transfer fees incurred when you are withdrawing withdraw funds from your Account account or when we refund funds are refunded by us to your designated bank account. You If the payment details you have given us are incorrect or incomplete, you are solely responsible for the payments details payment information you are providing provide us with and we do not accept any responsibility liability for your funds, if the payment details you have provided to us are incorrect or incomplete. It is also understood that we accept no liability for any funds not deposited directly into our bank accounts.

Refunds and Withdrawals. 58.4 38.2.1. We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 38.2.2. Upon submitting a withdrawal request, before proceeding with any withdrawal request the following requirements must be satisfied: (a) the withdrawal instruction provides all the necessary information; (b) comply with any instruction for the submission of additional documents to satisfy our due diligence requirements and/or Anti-money laundering laws; (c) the instruction to make a bank transfer to a bank account in the Client’s name and no payments to third party or anonymous account is accepted; (d) the withdrawal amount does not exceed the equity in your Account less any required margin or outstanding regulatory or legal issues affecting the withdrawal; (e) withdrawal request placed with a different method compared to method used to deposit may be rejected, but withdrawal through another method used is the past maybe permitted and (f) no force majeure event prohibiting us from effecting the withdrawal; (f) where we are not satisfied with the documents provided by you, we reserve the right to reverse the transaction in part or in full, net of any transfer fees, charges or other deductions incurred by us; and (g) no force majeure event prohibiting us from effecting the withdrawal. 38.2.3. You have the right to withdraw funds which are not used for margin payments, free from any obligations from your Account without closing the said Account. We will be under no obligation to remit such funds to you if that would reduce your account balance (taking into account profits and losses accrued in a currency other than your base currency) to less than the margin payments required on your open positions/ trades. Subject thereto and to provisions of Section 45, the said funds standing to the credit of your account will be remitted to you if requested by you in the same method and/or initial source from which it was received. However, in exceptional circumstances we may, at our absolute discretion, consider a suitable alternative. 38.2.4. In general, payments (including processing fees and charges) from your Account based on the elected payment method are covered by the Company. Our payment terms are stated in writing on our website or will be provided to you via electronic communication. Any payment methods elected by you may be required occasionally incur fees as mentioned in sections 38.2.5. and 38.2.6. below, , and such fees are set and applied by the elected payment provider or banking institution or the Company. E.g. you may incur bank processing fees which are outside our control. You further agree, we reserve the right to submit documentation as required by applicable “Anti-Money Laundering apply the following additional terms when processing payments: i) Any attempts to exploit some payment methods (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable including fraud or deceptive techniques, or wilful misconduct, etc), we reserve the right to uscharge a fee up to 3% fees on the Client Account. 58.6 ii) Any payments made by e-wallet (Neteller/Xxxxxx), we will impose a transfer fee up to 3% for specific countries*. 38.2.5. You can place one (1) withdrawal on your Client’s Account per day without any charges for any payment method except bank wire transfers. Should you decide to place more than one (1) withdrawal per day, we reserve the right to charge you a fee of 5% (five percent) of each subsequent withdrawal amount. 38.2.6. Withdrawals via bank wire method, will incur a charge of: - 15 USD for SEPA transfers - 25 USD for SWIFT transfers The minimum amount for withdrawals via bank wire method is 15 USD after deducting the above mentioned fees. 38.2.7. When a withdrawal or refund is performed, we reserve the right (but shall under no circumstances be obliged) to remit the funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, (a) to decline withdrawals via certain specific payment methods; (b) return the funds to the sender, net of any transfer fees or charges which we may incur. and/or (c) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or (c) . We will only deviate from this policy where we have been satisfied that this will not be contrary to require any of our policies and applicable legislation. 38.2.8. You are responsible for ensuring the correctness of the payment details that further you provided to us. You agree to provide proof of identity of the bank account or payment card holder which funds are being transferred on a withdrawal or other supporting documentation be submitted, as required by applicable “to comply with our Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable laws. We accept no responsibility where you neglected to usprovide accurate bank or payment details, before proceeding with any withdrawal requestincluding falsifying information you are asked to disclose. 58.7 38.2.9. You further agree, any amounts sent to your Account in our Company’s name, into our bank or merchant accounts, will be credited to your Account at the value date of the payment received and for the gross amount received in the bank or at the payment processor. We may reject payment and remit the net amount deposited through the method used by the remitter where the account holder details are not correctly identified. 38.2.10. You further agree, any amounts sent to your Account in our Company’s name, into our bank or merchant accounts, will be credited to your Account at the value date of the payment received and for the gross amount received in the bank or at the payment processor. We may reject payment and remit the net amount deposited through the method used by the remitter where the account holder details are not correctly identified. If we are unable to remit the funds, funds or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency currency, we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 45 hereinabove shall be applicable mutatis mutandis. 58.8 Withdrawal 38.2.11. We process and approve withdrawal requests that are accepted and approved by us in accordance with within one (1) Business Day (depending on the terms of this Agreement are, in principle, processed through our systems within processor it may take up to two (2) Business Days Days) following the receipt of the transfer request instructions. The amount to be transferred reduces the balance of the relevant Account from which such transfer is to be made, made when the customer makes a withdrawal requesttransfer request process is concluded. We reserve the right (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Section, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 38.2.12. In the event we are not satisfied as to the aforementioned and decline an incoming transaction, we reserve the right to return the funds to the sender, net off any transfer fees or charges which we may incur. We will send back refunds to the same source from where the funds were received. We may deviate from this policy provided we have been satisfied that this will not be contrary to any of our policies and applicable Laws. 38.2.13. When a withdrawal request is submitted, we will process the withdrawal within one (1) Business Day (depending on the processor it may take up to two (2) Business Days). The withdrawal applications which have not been received during business operating hours and/or on during Business Days will be dealt with in the next Business Day. When your withdrawal application is approved, it may take time for the banks and/ or payment processors to process the payment, in these cases we shall not be held liable for such delays. You should be aware, however, that the actual time for processing may vary between times of any past deposits is not indicative and cannot guarantee that any subsequent deposits would be processed in a similar timeframe. You agree that we or the banks or payment service providers (PSPs) or credit institutions that we collaborate with may introduce limits on the total amount of money that can be accepted for the transfer or transferred by or to us or them at any given time or on an aggregated limit basis. Where we set a deposit limit, based on market circumstances, you will be notified of the same in advance, either through email notification, the trading platform and/or communication means under the terms of this Agreement. 38.2.14. You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments payment details you are providing us with and we do not accept any responsibility for your funds, funds if the payment details you have provided to us are incorrect or incomplete. It is also understood that we do not accept any responsibility for any funds that are not directly deposited into our bank accounts. 38.2.15. Where you have a positive balance on your Account, you may request a withdrawal, for any amount of the positive balance. We may at our reasonable discretion withhold, deduct or refuse to make a payment (in whole or in part), where you have: open positions on the Account showing a loss; any actual or contingent liability to us, or our associates; the requested withdrawal would reduce your Account balance to less than the Margin required for your open positions; or any reason (including where we consider that funds may be required to satisfy current or future margin requirement on open positions due to underlying market conditions). 38.2.16. Any specific bank fees and charges whether direct or directly payment processing fees incurred in your Account during the transfer of funds upon withdrawal request will be borne by us, including transfer fees, corresponding fees or any charges outside the process of the Company shall be borne by you, the Client. You acknowledge and understand we are not involved with, and nor have any control over any additional fees and charges incurred to your Account. We kindly advise you to consult with your payment solution provider and/or private banking institution if any additional fees and charges may be applicable by them. 38.2.17. We reserve the right to impose withdrawal limits on your withdrawal requests at any time. These limits are based on the free margin within an Account and any other pending instructions to us at the point in time when the withdrawal request was submitted. When a withdrawal or refund is performed, we shall only process such requests to Accounts held in the Account holder's name and reserves the right (but shall under no circumstances be obliged) to send the funds to the same sender from, and by the same payment through which such funds were initially received by us. Should you wish to receive the funds in another method, we shall request sufficient proof and details of the new Account details in order to process the withdrawal request. 38.2.18. By placing money with us, you agree that all money you place on your Account is done so in anticipation of transacting and therefore has the purpose of securing or covering your present, future, actual, contingent or prospective obligations to us. You should not place any money with us that is not for the purpose of securing or covering your present, future, actual, contingent or prospective obligations to us.

Refunds and Withdrawals. 58.4 We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 . Upon submitting a withdrawal request you may be required to submit documentation as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us. 58.6 . When a withdrawal or refund is performed, we reserve the right (but shall under no circumstances be obliged) to remit the funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, to (a) to decline withdrawals via certain specific payment methods; (b) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or (c) to require that further documentation be submitted, as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us, before proceeding with any withdrawal request. 58.7 . If we are unable to remit the funds, or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 clause 57 (Currency Conversions) hereinabove shall be applicable mutatis mutandis. 58.8 . Withdrawal requests that are accepted and approved by us in accordance with the terms of this Agreement are, in principle, processed through our systems within two one (21) Business Days Day following the receipt of the transfer request instructions. The amount to be transferred reduces the balance of the relevant Account from which such transfer is to be made, when the customer makes a withdrawal requesttransfer request process is concluded. We reserve the right (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Sectionclause, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 . You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments details you are providing us with and we do not accept any responsibility for your funds, if the payment details you have provided to us are incorrect or incomplete. It is also understood that we do not accept any responsibility for any funds that are not directly deposited into our bank accounts.

Refunds and Withdrawals. 58.4 37.2.1. We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 37.2.2. Upon submitting a withdrawal request, before proceeding with any withdrawal request the following requirements must be satisfied: (a) the withdrawal instruction provides all the necessary information; (b) comply with any instruction for the submission of additional documents to satisfy our due diligence requirements and/or Anti-money laundering laws; (c) the instruction to make a bank transfer to a bank account in the Client’s name and no payments to third party or anonymous Account is accepted; (d) the withdrawal amount does not exceed the equity in your Trading Account less any required margin or outstanding regulatory or legal issues affecting the withdrawal; (e) withdrawal request placed with a different method compared to method used to deposit may be rejected, but withdrawal through another method used is the past maybe permitted; (f) where we are not satisfied with the documents provided by you, we reserve the right to reverse the transaction in part or in full, net of any transfer fees, charges or other deductions incurred by us; and (g) no force majeure event prohibiting us from effecting the withdrawal. 37.2.3. You have the right to withdraw funds which are not used for margin payments, free from any obligations from your Client Account without closing the said Account. We will be under no obligation to remit such funds to you if that would reduce your Account balance (taking into Account profits and losses accrued in a currency other than your base currency) to less than the margin payments required on your open positions/ trades. Subject thereto and to provisions of Section 29, the said funds standing to the credit of your Client Account will be remitted to you if requested by you in the same method and/or initial source from which it was received. However, in exceptional circumstances we may, at our absolute discretion, consider a suitable alternative. 37.2.4. In general, payments (including processing fees and charges) from your Account based on the elected payment method are covered by the Company. Our payment terms are stated in writing on our website or will be provided to you via electronic communication. Any payment methods elected by you may occasionally incur fees as mentioned in sections 37.2.5. and 37.2.6. below, and such fees are set and applied by the elected payment provider or banking institution or the Company. E.g. you may incur bank processing fees which are outside our control. You further agree, we reserve the right to apply the following additional terms when processing payments: i) Any attempts to exploit some payment methods (including fraud or deceptive techniques, or wilful misconduct, etc), we reserve the right to charge a fee up to 3% on the amount to be required to submit documentation as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to ustransfered. 58.6 ii) Any payments made by e-wallet (Neteller/Skrill), we will impose a transfer fee up to 3% for specific countries*. *Romania. 37.2.5. You can place one (1) withdrawal on your Client’s Account per day without any charges for any payment method except bank wire transfers. Should you decide to place more than one (1) withdrawal per day, we reserve the right to charge you a fee of 2.5 % (two and a half percent) of each subsequent withdrawal amount. 37.2.6. Withdrawals via bank wire method, will incur a charge of: - 15 EUR for SEPA transfers - 25 EUR for SWIFT transfers The minimum amount for withdrawals via bank wire method is 15 EUR after deducting the above mentioned fees. 37.2.7. When a withdrawal or refund is performed, we reserve the right (but shall under no circumstances be obliged) to remit the funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, (a) to decline withdrawals via certain specific payment methods; (b) return the funds to the sender, net of any transfer fees or charges which we may incur. and/or (c) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or (c) . We will only deviate from this policy where we have been satisfied that this will not be contrary to require any of our policies and applicable legislation. 37.2.8. You are responsible for ensuring the correctness of the payment details that further you provided to us. You agree to provide proof of identity of the bank account or payment card holder which funds are being transferred on a withdrawal or other supporting documentation be submitted, as required by applicable “to comply with our Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable laws. We accept no responsibility where you neglected to usprovide accurate bank or payment details, before proceeding with any withdrawal requestincluding falsifying information you are asked to disclose. 58.7 37.2.9. You further agree, any amounts sent to your Account in our Company’s name, into our bank or merchant accounts, will be credited to your Account at the value date of the payment received and for the gross amount received in the bank or at the payment processor. We may reject payment and remit the net amount deposited through the method used by the remitter where the Account holder details are not correctly identified. If we are unable to remit the funds, funds or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency currency, we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 29 hereinabove shall be applicable mutatis mutandis. 58.8 Withdrawal 37.2.10. We process and approve withdrawals requests that are accepted and approved by us in accordance with the terms of this Agreement are, in principle, processed through our systems within two one (21) Business Days Day following the receipt of the transfer request instructions. The amount to be transferred reduces the balance of the relevant Account from which such transfer is to be made, made when the customer makes a withdrawal requesttransfer request process is concluded. We reserve the right (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Section, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 37.2.11. In the event we are not satisfied as to the aforesaid and decline an incoming transaction, we reserve the right to return the funds to the sender, net off any transfer fees or charges which we may incur. We will send back refunds to the same source from where the funds were received. We may deviate from this policy provided we have been satisfied that this will not be contrary to any of our policies and applicable Laws. 37.2.12. When a withdrawal request is submitted, we will process the withdrawal within the same working Business Day. The withdrawal applications which have not been received during business operating hours and/or on during Business Days will be dealt with in the next Business Day. When your withdrawal application is approved, it may take time for the banks and/ or payment processors to process the payment, in these cases we shall not be held liable for such delays. You should be aware, however, that the actual time for processing may vary between times of any past deposits is not indicative and cannot guarantee that any subsequent deposits would be processed in a similar timeframe. You agree that we or the banks or payment service providers (PSPs) or credit institutions that we collaborate with may introduce limits on the total amount of money that can be accepted for the transfer or transferred by or to us or them at any given time or on an aggregated limit basis. Where we set a deposit limit, based on market circumstances, you will be notified of the same in advance, either through email notification, the trading platform xxxxx other communication means under the terms of this Agreement. 37.2.13. You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments payment details you are providing us with and we do not accept any responsibility for your funds, funds if the payment details you have provided to us are incorrect or incomplete. It is also understood that we do not accept any responsibility for any funds that are not directly deposited into our bank accounts. 37.2.14. Any Client Account other than those classified as Retail Client Accounts and as prohibited by the relevant Regulations, we may in our reasonable discretion use available credit amount which either we or an associated third party hold for you to reduce the amount that is owed to us in the Account, or to the relevant associated third party. We may "set off" and exercise this right even if it may result in the closure of open positions in any Account from which funds are transferred. Where we have exercised our right to set off we will notify you of the sums which were used against the debit. 37.2.15. Where you have a positive balance on your Account, you may request a withdrawal, for any amount of the positive balance. We may at our reasonable discretion withhold, deduct or refuse to make a payment (in whole or in part), where you have: open positions on the Account showing a loss; any actual or contingent liability to us, or our associates; the requested withdrawal would reduce your Account balance to less than the Margin required for your open positions; or any reason (including where we consider that funds may be required to satisfy current or future margin requirement on open positions due to underlying market conditions). 37.2.16. Any specific bank fees and charges whether direct or directly payment processing fees incurred in your Account during the transfer of funds upon withdrawal request will be borne by us, including transfer fees, corresponding fees or any charges outside the process of the Company shall be borne by you, the Client. You acknowledge and understand we are not involved with, and nor have any control over any additional fees and charges incurred to your Account. We kindly advise you to consult with your payment solution provider and/or private banking institution if any additional fees and charges may be applicable by them. 37.2.17. We reserve the right to impose withdrawal limits on your withdrawal requests at any time. These limits are based on the free margin within a Trading Account and any other pending instructions to us at the point in time when the withdrawal request was submitted. When a withdrawal or refund is performed, we shall only process such requests to Accounts held in the Account holder's name and reserves the right (but shall under no circumstances be obliged) to send the funds to the same sender from, and by the same payment through which such funds were initially received by us. Should you wish to receive the funds in another method, we shall request sufficient proof and details of the new Account details in order to process the withdrawal request. 37.2.18. By placing money with us, you agree that all money you place on your Account is done so in anticipation of transacting and therefore has the purpose of securing or covering your present, future, actual, contingent or prospective obligations to us. You should not place any money with us that is not for the purpose of securing or covering your present, future, actual, contingent or prospective obligations to us.

Refunds and Withdrawals. ‌ 58.4 We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 Upon submitting a withdrawal request you may be required to submit documentation as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us. 58.6 When a withdrawal or refund is performed, we reserve the right (but shall under no circumstances be obliged) to remit the funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, (a) to decline withdrawals via certain specific payment methods; (b) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or (c) to require that further documentation be submitted, as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us, before proceeding with any withdrawal request. 58.7 If we are unable to remit the funds, or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 hereinabove shall be applicable mutatis mutandis. 58.8 Withdrawal requests that are accepted and approved by us in accordance with the terms of this Agreement are, in principle, processed through our systems within two (2) Business Days following the receipt of the transfer request instructions. The amount to be transferred reduces the balance of the relevant Account from which such transfer is to be made, when the customer makes a withdrawal request. We reserve the right (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Section, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments details you are providing us with and we do not accept any responsibility for your funds, if the payment details you have provided to us are incorrect or incomplete.

Refunds and Withdrawals. 58.4 66.3 We reserve the right right, at any time, to impose withdrawal limits and withdrawal fees in charges on our systems, at any time. 58.5 Upon submitting a withdrawal request you 66.4 You may be required to submit documentation as required by the applicable “"Anti-Money Laundering Laundering" (“AML”) & Know Your Customer (“KYC”) Legislation” "legislation" and/or any other similar rules and regulations applicable to usus upon the submission of a withdrawal request. 58.6 66.5 When a withdrawal or refund reimbursement is performedmade, we reserve the right (but shall under no circumstances shall we be obliged) to remit the funds to from the same remitter from, and by remittance to the same payment method through which we originally received such funds were initially received by usfunds. In that connectionregard, we reserve the right, right to (a) refuse withdrawals through certain specific payment methods at our sole discretion, (a) to decline withdrawals via certain specific payment methods; ; (b) to require another payment method as the one indicated in any withdrawal request, in which instance case a new withdrawal request may have to be submitted; and/or and/or (c) to require that further the submission of additional documentation be submitted, as required by the applicable “'Anti-Money Laundering (“'AML”')' 66.6 We reserve the right (but under no circumstances shall we be obliged) & Know Your Customer to transmit the funds in any currency we consider fit (“KYC”regardless of the currency we consider fit) Legislation” and/or any other similar rules and regulations applicable to usin our sole discretion, before proceeding with any withdrawal request. 58.7 If if we are unable to remit the funds, funds or any partial amount thereof, thereof to the same remitter from, from and by through the same payment method through which such funds were initially originally received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made). Under these In such circumstances, we shall not be responsible liable, mutatis mutandis, for any transfer fees or charges charged by the receiver recipient and/or for any currency exchange rates resulting arising from the payment of such that amount and the provisions of Section 51 hereinabove clause 57 (Currency Conversions) above shall be applicable mutatis mutandisapply. 58.8 Withdrawal requests 66.7 Requests for withdrawals that are accepted and approved by us in accordance with the terms of this Agreement areshall, in principle, be processed through our systems within two one (21) Business Days following the business day of receipt of the instructions for the transfer request instructionsrequest. The amount to be transferred reduces decreases the balance of the relevant Account account from which such a transfer is to be made, when made at the customer makes a withdrawal requestcompletion of the process for requesting the transfer. We reserve the right (a) to decline refuse a request for withdrawal request if the request is does not in accordance comply with the provisions of this Sectionclause, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the request for withdrawal requestdoes not satisfy us. 58.9 You agree66.8 When we request this, when we so request, you agree to pay any bank transfer fees incurred when you are withdrawing withdraw funds from your Account account or when we refund funds are refunded by us to your designated bank account. You If the payment details you have given us are incorrect or incomplete, you are solely responsible for the payments details payment information you are providing provide us with with, and we do not accept any responsibility liability for your funds, if the payment details you have provided to us are incorrect or incomplete. It is also understood that we accept no liability for any funds not deposited directly into our bank accounts.

Refunds and Withdrawals. 58.4 We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 Upon submitting a withdrawal request you may be required to submit documentation as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us. 58.6 When a withdrawal or refund is performed, we reserve the right (but shall under no circumstances be obliged) to remit the funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, (a) to decline withdrawals via certain specific payment methods; (b) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or (c) to require that further documentation be submitted, as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us, before proceeding with any withdrawal request. 58.7 If we are unable to remit the funds, or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall under no circumstances be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 hereinabove shall be applicable mutatis mutandis. 58.8 Withdrawal requests that are accepted and approved by us in accordance with the terms of this Agreement are, in principle, processed through our systems within two (2) Business Days following the receipt of the transfer request instructions. The amount to be transferred reduces the balance of the relevant Account from which such transfer is to be made, when the customer client makes a withdrawal request. We reserve the right (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Section, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments details you are providing us with and we do not accept any responsibility for your funds, if the payment details you have provided to us are incorrect or incomplete.

Refunds and Withdrawals. 58.4 We reserve the right to impose withdrawal limits and withdrawal fees in our systems, at any time. 58.5 . Upon submitting a withdrawal request request, you may be required to submit documentation as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us. 58.6 . When a withdrawal or refund is performed, we reserve the right (but shall shall, under no circumstances circumstances, be obliged) to remit the Level 3 IRIS House Office 000, 0 Xxxx Xxxxxxx Street, 3106 Limassol, Cyprus | +000 00 000000 | xxx.xxxxxxxx.xxx/xx funds to the same remitter from, and by the same payment method through which such funds were initially received by us. In that connection, we reserve the right, at our sole discretion, (a) to decline withdrawals via certain specific payment methods; (b) to require another payment method as the one indicated in any withdrawal request, in which instance a new withdrawal request may have to be submitted; and/or and/ or (c) to require that further documentation be submitted, as required by applicable “Anti-Money Laundering (“AML”) & Know Your Customer (“KYC”) Legislation” and/or any other similar rules and regulations applicable to us, before proceeding with any withdrawal request. 58.7 . If we are unable to remit the funds, or any partial amount thereof, to the same remitter from, and by the same payment method through which such funds were initially received by us, we reserve the right (but shall shall, under no circumstances circumstances, be obliged) to transmit the funds via an alternative payment method selected by us, at our sole discretion, in any currency we deem fit (regardless of the currency in which the initial deposit was made). Under these circumstances, we shall not be responsible for any transfer fees or charges charged incurred by the receiver and/or for any currency exchange rates resulting from the payment of such amount and the provisions of Section 51 50 hereinabove shall be applicable mutatis mutandis. 58.8 . Withdrawal requests that are accepted and approved by us in accordance with the terms of this Agreement are, in principle, processed through our systems within two one (21) Business Days Day following the receipt of the transfer request instructions. The amount to be transferred reduces the balance of the relevant Account Account, from which such transfer is to be made, when the customer makes a withdrawal requesttransfer request process is concluded. We reserve the right (a) to decline a withdrawal request if the request is not in accordance with the provisions of this Section, or (b) to delay the processing of the request if we are not satisfied with the ancillary documentation submitted with the withdrawal request. 58.9 . You agree, when we so request, to pay any bank transfer fees incurred when you are withdrawing funds from your Account or when funds are refunded by us to your designated bank account. You are solely responsible for the payments details you are providing us with and we do not accept any responsibility for your funds, if the payment details you have provided to us are incorrect or incomplete. It is also understood that we do not accept any responsibility for any funds that are not directly deposited into our bank accounts.