Related Software maintenance. See Appendix B, Clause 78 d, Product Technical Support & Maintenance, for details regarding the minimum required scope of such offering.
Related Software maintenance. See Appendix B, Clause 78 d, Product Technical Support & Maintenance, for details regarding the permissible scope of such offering. Assembly/Configuration/Installation Services: Assembly/Configuration/Installation Services may include moving IT Support Equipment to its final location, uncrating, assembling, adjusting, connecting all services and leaving free-standing equipment ready to operate to the full extent of its design capabilities. See Appendix B, Clause 52, Installation, for terms applicable to installation that is not considered Public Works. Installation work which is considered Public Works is excluded from purchase under this Contract. Historically, the New York State Bureau of Public Works has maintained that installation, maintenance and repair of equipment attached to any wall, ceiling or floor or affixed by hard wiring or plumbing is public work. In contrast, installation of a piece of equipment which is portable or a “plug-in” free-standing unit would not be considered public work. Thus, this Contract does not authorize installation where the equipment becomes a permanent part of the building structure, or is otherwise incorporated into the fabric of the building (i.e. installation on a wall, ceiling or floor in a fixed location, or affixed by hard-wiring or plumbing). See Appendix B, Clause 17, Prevailing Wage Rates - Public Works and Building Services Contracts. For questions about whether a proposed installation constitutes public work, please contact the New York State Department of Labor’s Bureau of Public Work District Office in your area. A listing of district offices and contact information is available at xxxx://xxx.xxxxx.xxxxx.xx.xx/workerprotection/publicwork/PWContactUs.shtm.
Related Software maintenance. See Appendix B, Clause 78d, Product Technical Support & Maintenance, for details regarding the minimum required scope of such offering. Fleet Management Services: Contractor may offer bundled services to manage and maintain the Authorized User’s fleet of Contractor’s-branded Office Imaging Equipment. Services shall be offered only for (1) Product offered under the Contract, or (2) end-of-life Product that fits the scope of the Contract as set forth in Section 3A1, Manufacturer’s Product Line. These services may include, but are not limited to, the following: Remote monitoring of the operating status of the Office Imaging Equipment; Automated dispatch of replacement parts and supplies, and service technicians; Delivery of preventative services, such as firmware updates and device settings; and A dedicated Contractor representative for the Authorized User’s account. Note: Contractor may offer an evaluation of an Authorized User’s current fleet of Office Imaging Equipment for the purpose of optimizing equipment usage, improving productivity and reducing costs, only at no cost to the Authorized User. Services which are billed hourly fall under the scope of Professional Services, and may only be acquired on a limited basis (see Section 3B5, Professional Services, below). OGS reserves the right, at its sole discretion, to expand the scope of this category to include Fleet Management Services for third-party Office Imaging Equipment. Assembly/Configuration/Installation Services: Assembly/Configuration/Installation Services may include moving Office Imaging Equipment to its final location, uncrating, assembling, adjusting, connecting to the network and leaving free-standing equipment ready to operate to the full extent of its design capabilities. See Appendix B, Clause 52, Installation, for terms applicable to installation that is not considered Public Works. These services may include, but are not limited to, the following: System setup (e.g., key operator orientation, print drivers, system parameters); System enhancement (e.g., memory, duplex units and network interfaces); Network set up, including but not limited to, IP address programming, network settings, and verification of network functionality; Software installation; Hardware verification (including appropriate tests and diagnostics to ensure proper product operation) ; and Hardware and software management (e.g., asset tracking and tagging).
Related Software maintenance. Unless otherwise provided by written agreement between the Contractor and User, maintenance offered shall include, at a minimum, (i) the provision of Error Corrections, updates, enhancements, revisions, patches, and upgrades to the User, and (ii) help desk assistance at no additional cost, either by toll-free telephone or on-line functionality. See Appendix B, Clause 60 d, Product Technical Support & Maintenance, for full details.
