REMEDIATION SERVICES. Altisource will plan and remediate health and life safety issues through standard work items and awarding bids for non-standard maintenance and repairs in accordance with authority delegated by Residential.
REMEDIATION SERVICES. Remediation of a virus, malware or ransomware on a workstation or laptop is not covered under the Agreement. Citon may wipe and reload a workstation if virus, malware or ransomware is limited to a single machine. Citon does not backup workstations and is not responsible for recovery of data. Installation of applications etc. is not covered under this agreement and will be invoiced separately. Remediation of a virus, malware or ransomware attack on a server or other device is not covered under this Agreement. Citon may assist in the recovery of server if a Citon Datto is in place and functional at the time of the incident, limited to four (4) hours of labor. Citon recommends having a full disaster recovery plan with regular testing, at least annually, of any backup solution. Citon disaster recovery planning services and backup testing is available outside the scope of this Agreement.
REMEDIATION SERVICES. Contour will provide the initial response for incidents that have been detected and reported to Contour by the Monitoring Systems (“Incidents”). Contour will respond in accordance with the Customer-provided run book which has been reviewed and accepted by Contour (not to be unreasonably withheld, conditioned, or delayed) and the applicable SOPs. Customer hereby authorizes Contour to open support tickets for Customer with Customer’s internal escalation resources and/or third parties required for resolution (including, but not limited to, manufacturers, service providers, and telecommunications carriers) of Incidents. Contour will work to remediate Incidents, as set forth in the applicable Service Order and the SOPs. Unless otherwise agreed by the parties, Contour will manage the operating system, networking, and hardware for Managed Systems. Customer may engage Contour to manage the troubleshooting and resolution of other issues, on a time and materials basis or as part of an established retainer-based Service, in either case as set forth in one or more SOWs.
REMEDIATION SERVICES. The fees and payments set forth in this Section are for the Remediation Services. A "Line of Code" is defined as a segment of non-comment code delineated by carriage returns (blank lines and comments are not counted for inventory or pricing purposes). The payment schedule for such remediated Company Software shall be as follows: Sixtypercent (60%) of the total billable amount for remediating a Logical Working Unit ("LWU") of Company's Software is due upon Alydaar's receipt of such LWU. Thirty percent (30%) of the total billable amount for remediating a LWU is due upon delivery of the remediated LWU to Company. Ten percent (10%) of the total billable amount for remediating a LWU is due upon the earlier of: (a) the end of the Test Period in accordance with Section 6 of the Agreement for such LWU; or (b) thirty (30) days following delivery of the remediated LWU to Company.
