Remote Service Connection Clause Samples

Remote Service Connection. 2.1 The Customer shall follow the following process when mak- ing warranty claims and otherwise requesting maintenance: • Step 1: The Customer triggers a service request with ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇ via the myKM.ON Platform. There is a “Re- ▇▇▇▇ Service” button on the Platform for this purpose. Af- ter its activation, the Customer is shown all the Machines for which it has entered into a Connectivity Packages. • Step 2: The Customer generates a ticket at ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇ and confirms the permission of the companies of the ▇▇▇▇ ▇▇▇▇▇ Group for remote access with regard to the Networked Machines concerned.