Repair of Errors. If Customer’s Support Services Plan includes repair or workaround of Errors, PTC shall use diligent efforts to repair Errors or provide workarounds as required in such Support Services Plan, provided notice of the Error is received by PTC during the term of a Support Services Plan and Customer supplies such additional information regarding the Error as PTC may reasonably request.
Appears in 3 contracts
Samples: PTC Customer Agreement, PTC Customer Agreement, PTC Customer Agreement
Repair of Errors. If Customer’s Support Services Maintenance Plan includes repair or workaround of Errors, PTC shall use diligent efforts to repair Errors or provide workarounds as required in such Support Services Maintenance Plan, provided notice of the Error is received by PTC during the term of a Support Services Maintenance Plan and Customer supplies such additional information regarding the Error as PTC may reasonably request.
Appears in 1 contract
Samples: Terms and Conditions
