Common use of Reporting a Remittance Transfer Error or requesting additional information Clause in Contracts

Reporting a Remittance Transfer Error or requesting additional information. To report a Remittance Transfer Error or request additional information about a potential error, you must contact PayPal by: • Disputing the transaction in our online Resolution Centre. • Writing to us at PayPal Canada Co., Attn: Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950; or • Contacting PayPal Customer Service. Generally, you must notify us of an error within 180 days of the date shown for funds availability on the payment receipt. However, if you request additional documentation or information from us to determine if an error occurred, you have until 60 days after we provide you with that documentation or information to report the error. In your notice to us, you must include: • Your name, and telephone number or email address registered to your PayPal account. • The recipient’s name, and to the extent you know it, the recipient’s telephone number or address. • The transaction ID number for the payment or other information that enables us to identify the payment. • A description of the error, including (to the extent possible) the type, date and the amount of error. Actions we’ll take related to Remittance Transfer Errors: Once you notify us of an error, we will: • Conduct an investigation to determine whether a Remittance Transfer Error has occurred. • Complete our investigation within 90 days of the date we receive your notification of the error. • Respond to you within 3 business days after we complete our investigation. no error occurred, we will provide you with a written explanation of the results of the investigation and offer you the right to request any documentation we relied on to make our determination. the amount you paid to send the payment was wrong, we made a computational or bookkeeping error related to the payment, or the full amount shown on the payment receipt wasn’t made available to your friend or family member, you have the option of requesting a refund of the payment or delivery of the appropriate amount to resolve the Remittance Transfer Error. the funds you sent were made available later than the date of availability shown to you on the payment receipt, we will refund you any fees you paid to us for the transaction. the funds were not delivered we will refund you any fees you paid to us for the transaction. Additionally, you have the option of requesting a refund of the payment or redelivery of the full amount of the payment. Whenever your remedies include a choice among options to remedy the error, you’ll have 10 days to notify us of your preferred remedy via email, or we’ll refund the payment. We’ll correct the error within one business day (or as soon as reasonably practical) after you notify us of your option or the 10 days period expires.

Reporting a Remittance Transfer Error or requesting additional information. To report a Remittance Transfer Error or request additional information about a potential error, you must contact PayPal by: • Disputing the transaction in our online Resolution Centre. • Writing to us at PayPal Canada Co., Attn: Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950; or • Contacting PayPal Customer Service. Generally, you must notify us of an error within 180 days of the date shown for funds availability on the payment receipt. However, if you request additional documentation or information from us to determine if an error occurred, you have until 60 days after we provide you with that documentation or information to report the error. In your notice to us, you must include: • Your name, and telephone number or email address registered to your PayPal account. • The recipient’s name, and to the extent you know it, the recipient’s telephone number or address. • The transaction ID number for the payment or other information that enables us to identify the payment. • A description of the error, including (to the extent possible) the type, date and the amount of error. Actions we’ll take related to Remittance Transfer Errors: Once you notify us of an error, we will: • Conduct an investigation to determine whether a Remittance Transfer Error has occurred. • Complete our investigation within 90 days of the date we receive your notification of the error. • Respond to you within 3 business days after we complete our investigation. no error occurred, we will provide you with a written explanation of the results of the explan investigation and offer you the right to request any documentation re we relied on to make our determination. the amount you paid to send the payment was wrong, we made a computational or bookkeeping error related to the payment, or the full amount shown on the payment receipt wasn’t made available to your friend or family member, you have the option of requesting a refund of the payment or refun delivery of the appropriate amount to resolve the Remittance reso Transfer Error. the funds you sent were made available later than the date of availability shown to you on the payment receipt, we will refund you any fees you paid to us for the transaction. u the funds were not delivered we will refund you any fees you paid to us for the transaction. u Additionally, you have the option of requesting a refund of the requ payment or redelivery of the full amount of the payment• Respond to you within 3 business days after we complete our investigation. Whenever your remedies include a choice among options to remedy the error, you’ll have 10 days to notify us of your preferred remedy via email, or we’ll refund the payment. We’ll correct the error within one business day (or as soon as reasonably practical) after you notify us of your option or the 10 days period expires.

Reporting a Remittance Transfer Error or requesting additional information. To report a Remittance Transfer Error or request additional information about a potential error, you must contact PayPal by: • Disputing the transaction in our online Resolution Centre. • Writing to us at PayPal Canada Co., Attn: Error Resolution Department, P.O. Box 45950X.X. Xxx 00000, OmahaXxxxx, NE 68145XX 00000-09500000; or • Contacting PayPal Customer Service. Generally, you must notify us of an error within 180 days of the date shown for funds availability on the payment receipt. However, if you request additional documentation or information from us to determine if an error occurred, you have until 60 days after we provide you with that documentation or information to report the error. In your notice to us, you must include: • Your name, and telephone number or email address registered to your PayPal account. • The recipient’s name, and to the extent you know it, the recipient’s telephone number or address. • The transaction ID number for the payment or other information that enables us to identify the payment. • A description of the error, including (to the extent possible) the type, date and the amount of error. Actions we’ll take related to Remittance Transfer Errors: Once you notify us of an error, we will: • Conduct an investigation to determine whether a Remittance Transfer Error has occurred. • Complete our investigation within 90 days of the date we receive your notification of the error. • Respond to you within 3 business days after we complete our investigation. no error occurred, we will provide you with a written explanation of the results of the investigation and offer you the right to request any documentation we relied on to make our determination. the amount you paid to send the payment was wrong, we made a computational or bookkeeping error related to the payment, or the full amount shown on the payment receipt wasn’t made available to your friend or family member, you have the option of requesting a refund of the payment or delivery of the appropriate amount to resolve the Remittance Transfer Error. the funds you sent were made available later than the date of availability shown to you on the payment receipt, we will refund you any fees you paid to us for the transaction. the funds were not delivered we will refund you any fees you paid to us for the transaction. Additionally, you have the option of requesting a refund of the payment or redelivery of the full amount of the payment. Whenever your remedies include a choice among options to remedy the error, you’ll have 10 days to notify us of your preferred remedy via email, or we’ll refund the payment. We’ll correct the error within one business day (or as soon as reasonably practical) after you notify us of your option or the 10 days period expires.