Common use of Reporting disputes between you and PayPal regarding Clause in Contracts

Reporting disputes between you and PayPal regarding. our services Contact Us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost- effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If you’re not happy with the outcome of the complaint process... If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following independent services: • European Consumer Centre (ECC-Net) (if you are a consumer). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xxxxxxxxxx.xxxxxx.xx/live-work-travel-eu/consumer-rights-and- complaints/resolve-your-consumer-complaint/european-consumer-centres- network-ecc-net_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 000 Xxxxx x’Xxxxx, L-1150 Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. Communications Between You and Us‌‌‌

Reporting disputes between you and PayPal regarding. our services Contact Us us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost- cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If you’re not happy with the outcome of the complaint process... If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following independent services: • European Consumer Centre (ECC-Net) (if you are a consumer). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xxxxxxxxxx.xxxxxx.xx/live-work-travel-eu/consumer-rights-and- complaints/resolve-your-consumerxxxxx://xx.xxxxxx.xx/info/live-work-travel-eu/consumers/resolve- yourconsumer-complaint/european-consumer-centres- networkcentres-ecc-net_ennetwork_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 000 Xxxxx x’Xxxxxx'Xxxxx, L-1150 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx xxxxx://xxx.xxxx.xx or by visiting the EU’s 's Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. Communications Between You and Us‌‌‌.

Reporting disputes between you and PayPal regarding. our services Contact Us us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost- cost-effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If you’re not happy with the outcome of the complaint process... If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following independent servicesfollowing: • European Consumer Centre (ECC-Net) (if you are a consumer). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xxxxxxxxxx.xxxxxx.xx/live-work-travel-eu/consumer-rights-and- complaintsxxxxx://xx.xxxxxx.xx/info/live-work-travel- eu/consumers/resolve-your-consumer-complaint/european-consumer-centres- network-ecc-net_ennetwork_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 000 Xxxxx x’Xxxxx283 Route d’Xxxxx, L-1150 Luxembourg0000 Xxxxxxxxxx, Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx or by xxxx://xxx.xxxx.xx. • By visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. Communications Between You and Us‌‌‌Us‌‌ Contact us You can contact us by: • Writing to us by post at our head office: PayPal (Europe) S.à x.x. et Cie, S.C.A. Attention: Legal Department, 00-00 Xxxxxxxxx Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx; or • Visiting our Contact Us page where you can: • Click the "Email Us" link to contact us online. • Click the “Call Us” link for our telephone number if you want to call us. You must send legal notices in connection with this user agreement to us by postal mail.

Reporting disputes between you and PayPal regarding. our services Contact Us us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost- effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If you’re not happy with the outcome of the complaint process... If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following independent servicesfollowing: • European Consumer Centre (ECC-Net) (if you are a consumer). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xxxxxxxxxx.xxxxxx.xx/live-work-travel-eu/consumer-rights-and- complaintsxxxxx://xx.xxxxxx.xx/info/live-work-travel- eu/consumers/resolve-your-consumer-complaint/european-consumer-centres- network-ecc-net_ennetwork_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 000 Xxxxx x’Xxxxx283 Route d’Xxxxx, L-1150 LuxembourgX-0000 Xxxxxxxxxx. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx xxxxx://xxx.xxxx.xx or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • PayPal will not charge For UK resident users only - UK Financial Ombudsman Service (FOS) - the FOS is a free, independent service, which might be able to settle a complaint between you a fee for escalating your complaint and us. You may obtain further information regarding the provision of payment services to any of FOS and contact the above mentioned independent servicesFOS at xxxxx://xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. Communications Between You and Us‌‌‌Us‌‌‌ Contact us You can contact us by: • writing to us by post at our head office: PayPal (Europe) S.à x.x. et Cie, S.C.A. Attention: Xxxxx Xxxxxxxxxx, 00-00 Xxxxxxxxx Xxxxx X-0000, Xxxxxxxxxx; or • visiting our Contact Us page where you can: • click the "Email Us" link to contact us online; or • click the “Call Us” link for our telephone number if you want to call us. You must send legal notices in connection with this user agreement to us by postal mail.

Reporting disputes between you and PayPal regarding. our services Contact Us us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost- effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If you’re not happy with the outcome of the complaint process... If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following independent servicesfollowing: • European Consumer Centre (ECC-Net) (if you are a consumer). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xxxxxxxxxx.xxxxxx.xx/live-work-travel-eu/consumer-rights-and- complaintsxxxxx://xx.xxxxxx.xx/info/live-work-travel- eu/consumers/resolve-your-consumer-complaint/european-consumer-centres- network-ecc-net_ennetwork_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 000 Xxxxx x’Xxxxxx'Xxxxx, L-1150 Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx xxxxx://xxx.xxxx.xx or by visiting the EU's Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • For UK resident users only - UK Financial Ombudsman Service (FOS) - the FOS is a free, independent service, which might be able to settle a complaint between you and us. You may obtain further information regarding the FOS and contact the FOS at xxxxx://xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. Communications Between You and Us‌‌‌Us‌‌ Contact us You can contact us by: • Writing to us by post at our head office: PayPal (Europe) S.à x.x. et Cie, S.C.A. Attention: Legal Department, 00-00 Xxxxxxxxx Xxxxx, 0000 Xxxxxxxxxx, Xxxxxxxxxx; or • Visiting our Contact Us page where you can: • Click the "Email Us" link to contact us online. • Click the “Call Us” link for our telephone number if you want to call us. You must send legal notices in connection with this user agreement to us by postal mail.

Reporting disputes between you and PayPal regarding. our services Contact Us to report disputes between you and PayPal regarding our services. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost- effective means of resolving the dispute quickly. We will aim to respond to your complaint as quickly as possible. Where your complaint relates to the payment services we provide to you then we expect to respond within 15 business days, however, this may be extended to 35 business days where we are unable to respond for reasons beyond our control. For complaints not related to payment services we will respond to you as quickly as possible and within any time-frames required by law. If there's any delay in our response to your complaint, we'll send you an update and keep you informed of the deadline by which you can expect our response. We shall handle any complaints free of charge. If you’re not happy with the outcome of the complaint process... If the outcome of any complaint about our services, after completing the complaint escalation process, is not to your satisfaction, you can escalate it by contacting one of the following independent services: • European Consumer Centre (ECC-Net) (if you are a consumer). You may obtain further information regarding the ECC-Net and how to contact them at (xxxxx://xxxxxxxxxx.xxxxxx.xx/live-work-travel-eu/consumer-rights-and- complaints/resolve-your-consumer-complaint/european-consumer-centres- network-ecc-net_en). • Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 000 Xxxxx x’Xxxxx, L-1150 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: xxxx://xxx.xxxx.xx or by visiting the EU’s Online Dispute Resolution site at xxxxx://xx.xxxxxx.xx/consumers/odr. • PayPal will not charge you a fee for escalating your complaint regarding the provision of payment services to any of the above mentioned independent services. Communications Between You and Us‌‌‌