Common use of REPORTING PROCEDURE TO CREDIT INFORMATION BUREAU Clause in Contracts

REPORTING PROCEDURE TO CREDIT INFORMATION BUREAU. The Bank is obliged to report your name and other details to the Credit Information Bureau which will be available to all member banks and financial organizations. This is a regulatory requirement. Due to continued non-payment, the credit card account will be cancelled and all transactions will be declined if the current minimum due is not settled immediately. Supplementary card(s) will be cancelled as well. The Cardholder is also required to destroy the card immediately once it is cancelled. The cancellation of the credit card will result in the following: a. Card will not be re-issued b. Any other facility that is currently enjoyed with Standard Chartered Bank will be suspended/cancelled immediately c. Payment of minimum due will not be applicable and the total outstanding balance will be demanded immediately d. The Bank is obliged to report your name and other details to the Credit Information Bureau which will be available to all member banks and financial organizations. This is a regulatory requirement e. The above may affect your current/future relationship with other banks and financial organizations f. The Bank would be compelled to resort to litigation to protect its interests Please feel free to provide feedback on our services. For any suggestions, compliments or complaints you may contact us on the following: 24-hour hotline: 2480480, Platinum hotline: 0000000, Priority Banking hotline: 0000000. E-mail: Xxxxxxxx.XX@xx.xxx. Address: Manager Customer Care Xxxx, Xx 00, Xxxx Xxxxxx Xxxxxxx 0. Website: xxx.xxxxxxxxxxxxxxxxx.xxx/xx . We will address your complaints within a time period less than 10 days from the date on which the complaint was made/received by the Bank. If you do not get a satisfactory response to the complaint and if you wish to pursue other avenues for redress, you may approach The Financial Ombudsman, Sri Lanka. Tel: 0000000. 1.0 LOYALTY PROGRAMMES - 360° REWARDS PROGRAMME AND PLATINUM REWARD POINTS

REPORTING PROCEDURE TO CREDIT INFORMATION BUREAU. The Bank is obliged to report your name and other details to the Credit Information Bureau which will be available to all member banks and financial organizations. This is a regulatory requirement. Due to continued non-payment, the credit card account will be cancelled and all transactions will be declined if the current minimum due is not settled immediately. Supplementary card(s) will be cancelled as well. The Cardholder is also required to destroy the card immediately once it is cancelled. The cancellation of the credit card will result in the following: a. Card will not be re-issued b. Any other facility that is currently enjoyed with Standard Chartered Bank will be suspended/cancelled immediately c. Payment of minimum due will not be applicable and the total outstanding balance will be demanded immediately d. The Bank is obliged to report your name and other details to the Credit Information Bureau which will be available to all member banks and financial organizations. This is a regulatory requirement e. The above may affect your current/future relationship with other banks and financial organizations f. The Bank would be compelled to resort to litigation to protect its interests 32. FEEDBACK/SUGGESTIONS AND COMPLAINTS Please feel free to provide feedback on our services. For any suggestions, compliments or complaints you may contact us on the following: 24-hour hotline: 2480480, Platinum hotline: 0000000, Priority Banking hotline: 0000000. E-mail: Xxxxxxxx.XX@xx.xxx. Address: Manager Customer Care Xxxx, Xx 00, Xxxx Xxxxxx Xxxxxxx 0. Website: xxx.xxxxxxxxxxxxxxxxx.xxx/xx . We will address your complaints within a time period less than 10 days from the date on which the complaint was made/made/ received by the Bank. If you do not get a satisfactory response to the complaint and if you wish to pursue other avenues for redress, you may approach The Financial Ombudsman, Sri Lanka. Tel: 0000000. TERMS & CONDITIONS OF THE PROGRAMS OFFERED TO STANDARD CHARTERED CREDIT CARDHOLDERS 1.0 LOYALTY PROGRAMMES - 360° REWARDS PROGRAMME AND PLATINUM REWARD POINTSPOINTS DEFINITIONS AND INTERPRETATION 1.1 In these Terms and Conditions, unless the context otherwise requires:

REPORTING PROCEDURE TO CREDIT INFORMATION BUREAU. The Bank is obliged to report your name and other details to the Credit Information Bureau which will be available to all member banks and financial organizations. This is a regulatory requirement. Due to continued non-payment, the credit card account will be cancelled and all transactions will be declined if the current minimum due is not settled immediately. Supplementary card(s) will be cancelled as well. The Cardholder is also required to destroy the card immediately once it is cancelled. The cancellation of the credit card will result in the following: a. Card will not be re-issued b. Any other facility that is currently enjoyed with Standard Chartered Bank will be suspended/cancelled immediately c. Payment of minimum due will not be applicable and the total outstanding balance will be demanded immediately d. The Bank is obliged to report your name and other details to the Credit Information Bureau which will be available to all member banks and financial organizations. This is a regulatory requirement e. The above may affect your current/future relationship with other banks and financial organizations f. The Bank would be compelled to resort to litigation to protect its interests 35. FEEDBACK/SUGGESTIONS AND COMPLAINTS Please feel free to provide feedback on our services. For any suggestions, compliments or complaints you may contact us on the following: 24-hour hotline: 2480480, Platinum hotline: 0000000, Priority Banking hotline: 0000000. E-mail: Xxxxxxxx.XX@xx.xxx. Address: Manager Customer Care Xxxx, Xx 00, Xxxx Xxxxxx Xxxxxxx 0. Website: xxx.xxxxxxxxxxxxxxxxx.xxx/xx xxx.xx.xxx/xx. We will address your complaints within a time period less than 10 days from the date on which the complaint was made/made/ received by the Bank. If you do not get a satisfactory response to the complaint and if you wish to pursue other avenues for redress, you may approach The Financial Ombudsman, Sri Lanka. Tel: 0000000. TERMS & CONDITIONS OF THE PROGRAMS OFFERED TO STANDARD CHARTERED CREDIT CARDHOLDERS 1.0 LOYALTY PROGRAMMES - 360° REWARDS PROGRAMME AND PLATINUM REWARD POINTSPOINTS DEFINITIONS AND INTERPRETATION 1.1 In these Terms and Conditions, unless the context otherwise requires:

REPORTING PROCEDURE TO CREDIT INFORMATION BUREAU. The Bank is obliged to report your name and other details to the Credit Information Bureau which will be available to all member banks and financial organizations. This is a regulatory requirement. Due to continued non-payment, the credit card account will be cancelled and all transactions will be declined if the current minimum due is not settled immediately. Supplementary card(s) will be cancelled as well. The Cardholder is also required to destroy the card immediately once it is cancelled. The cancellation of the credit card will result in the following: a. Card will not be re-issued b. Any other facility that is currently enjoyed with Standard Chartered Bank will be suspended/cancelled immediately c. Payment of minimum due will not be applicable and the total outstanding balance will be demanded immediately d. The Bank is obliged to report your name and other details to the Credit Information Bureau which will be available to all member banks and financial organizations. This is a regulatory requirement e. The above may affect your current/future relationship with other banks and financial organizations f. The Bank would be compelled to resort to litigation to protect its interests Please feel free to provide feedback on our services. Your suggestions will help us to improve our services to you. For any suggestions, compliments complements or complaints you may contact us on the following: 24-hour hotlinehotline : 2480480, Platinum hotline: 0000000, Priority Banking hotline: 0000000. 2480480 E-mailmail : Xxxxxxxx.XX@xx.xxx. Address: Manager Customer Care Xxxx, Xx 00, Xxxx Xxxxxx Xxxxxxx 0. WebsiteXxxxx.XX@xx.xxx Website : xxx.xxxxxxxxxxxxxxxxx.xxx/xx . We will address your complaints within a time period less than 10 days from the date on which the complaint was made/received by the Bank. If you do not get a satisfactory response to the complaint and if you wish to pursue other avenues for redress, you may approach The Financial Ombudsman, Sri Lanka. Tel: 0000000. 1.0 LOYALTY PROGRAMMES - 360° REWARDS PROGRAMME BONUS POINTS PROGRAM AND PLATINUM REWARD POINTS 1.1 In these Terms and Conditions, unless the context otherwise requires: “Bank” means Standard Charted Bank, its successors and its assigns. “Business Day” means a day that Standard Charted Bank is open for business.

REPORTING PROCEDURE TO CREDIT INFORMATION BUREAU. The Bank is obliged to report your name and other details to the Credit Information Bureau which will be available to all member banks and financial organizations. This is a regulatory requirement. Due to continued non-payment, the credit card account will be cancelled and all transactions will be declined if the current minimum due is not settled immediately. Supplementary card(s) will be cancelled as well. The Cardholder is also required to destroy the card immediately once it is cancelled. The cancellation of the credit card will result in the following: a. Card will not be re-issued b. Any other facility that is currently enjoyed with Standard Chartered Bank will be suspended/cancelled immediately c. Payment of minimum due will not be applicable and the total outstanding balance will be demanded immediately d. The Bank is obliged to report your name and other details to the Credit Information Bureau which will be available to all member banks and financial organizations. This is a regulatory requirement e. The above may affect your current/future relationship with other banks and financial organizations f. The Bank would be compelled to resort to litigation to protect its interests Please feel free to provide feedback on our services. Your suggestions will help us to improve our services to you. For any suggestions, compliments complements or complaints you may contact us on the following: 24-hour hotlinehotline : 2480480, Platinum hotline: 0000000, Priority Banking hotline: 0000000. 2480480 E-mailmail : Xxxxxxxx.XX@xx.xxx. Address: Manager Customer Care Xxxx, Xx 00, Xxxx Xxxxxx Xxxxxxx 0. WebsiteXxxxx.XX@xx.xxx Website : xxx.xxxxxxxxxxxxxxxxx.xxx/xx . We will address your complaints within a time period less than 10 days from the date on which the complaint was made/received by the Bank. If you do not get a satisfactory response to the complaint and if you wish to pursue other avenues for redress, you may approach The Financial Ombudsman, Sri Lanka. Tel: 0000000. 1.0 LOYALTY PROGRAMMES - 360° REWARDS PROGRAMME POINTS PROGRAM AND PLATINUM REWARD POINTS 1.1 In these Terms and Conditions, unless the context otherwise requires: “Bank” means Standard Charted Bank, its successors and its assigns. “Business Day” means a day that Standard Charted Bank is open for business.