Reporting Requests Clause Samples

Reporting Requests. The [SELECT: Tribe OR Consortium] agrees to provide applicable data and information to the BIA [­INSERT: name of BIA Regional Office] pursuant to the Government Performance and Results Act of 1993 (P.L. 103-62). Before providing such information, the [SELECT: Tribe OR Consortium] will work with its respective Regional Office GPRA Coordinator to determine applicable data and information needed to meet the requirements pursuant to the Act. OPTION: Please Include Section 22 When the Tribe Has Elected To Receive P.L. 102-477 Program Funds

Reporting Requests. The Fund will comply in all material respects with the requirements of the Acts and the Rules and Regulations relating to the Fund’s obligation to file and, as applicable, deliver to its shareholders periodic reports including Annual and Semi-Annual Reports.

Reporting Requests. All Service Requests (for which ever service element) should be made via the schools’ support desk. There are three methods to raise a service request. • Telephone: 217 (Currently Uphall Primary Only) • Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ • Web Portal: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ We will endeavour to resolve all Service Requests within 10 service desk days. Examples of Service Requests: The following is an example list of service requests; this is not an exhaustive list. ▪ Moving of equipment ▪ Requests for changes to existing applications ▪ Training Requests ▪ Advice Services Provided: • Incident logging and management processes • Network Password Resets • Other service Password Resets • CCTV Monitoring • Software Installation • Photography and Video Editing • Performance/Presentation Support Exclusions: There are some general exclusions which apply to this agreement. Individual sections also contain their own exclusions. • Unsupported applications – this is any application which is not specifically owned, subscribed to, leased by or a license that is freely available to the Thinking Schools Federation or any of it’s member schools.or has not been installed by the ICT Department. • Unsupported equipment – this is any equipment which is not specifically owned by or leased to the Thinking Schools Federation or any of its member schools. Performance Standards: The Service Desk will aim to achieve the following results and will measure its performance as follows:- • 95% of Service Desk reports responded in less than 6 working hours (8.30am -3.45pm/3.30pm Friday) • SLA Reports will be made available on request Where there is a problem which requires 3rd Party support or repair, the ICT Department will liaise with the 3rd party supplier (where appropriate as covered under this agreement). The reporter of the issue will be kept informed of the progress of cases with 3rd parties as agreed on an individual case by case basis. All contact with a 3rd party will be excluded from the SLA resolution performance standards indicated in this agreement. Customer Service is an integral focus of the IT Department. We may carry out annual Customer Satisfaction Surveys. These assess our overall performance and invite comment from staff. Results will be analysed to assess our performance and highlight areas for improvement which in turn will be included in service plans for ac...