Reporting Unauthorized Transactions and Errors Sample Clauses

Reporting Unauthorized Transactions and Errors. If you discover an error, forgery, alteration or other unauthorized activity involving your account, you must notify us promptly by telephone and promptly provide all the relevant facts in writing, including a description of the transaction or error and the identity of any suspected perpetrator. You should contact Client Services (see Appendix A) immediately to report the unauthorized activity or error. You agree to complete an affidavit relating to the unauthorized transactions or error if requested by us. You agree to carefully and promptly review all statements and notices we send or make available to you. Your statements will be deemed to provide sufficient information about your checks and other transactions for you to determine whether there was an error or unauthorized transaction if the statements provide you with the check or transaction number, the amount and the date of payment. You are in the best position to discover and report any errors or unauthorized transactions involving your account. You must notify us within a reasonable time, not exceeding 30 days following the earlier of: (i) your discovery of an error or unauthorized transaction; and (ii) the date we first make available to you the statement or other information about the item or transaction that shows the error or unauthorized transaction. If you do not notify us in accordance with the foregoing, then: (i) we will not be responsible for subsequent unauthorized transactions by the same wrongdoer; and (ii) you are precluded from asserting the error or unauthorized transaction against us. For purposes of the foregoing, “errors or unauthorized transactions” include but are not limited to an unauthorized signature, alteration, forgery, counterfeit check or other unauthorized transaction involving any of your checks or accounts. If you claim a credit or refund because of an error or unauthorized transaction, you agree to provide us with an affidavit containing whatever reasonable information we require regarding your account, the transaction and the circumstances surrounding the claimed loss. We must receive your declaration within 10 days of our request. If applicable, you also agree to make a report to the police and to provide us with a copy of the report, upon request. We will have a reasonable period of time to investigate the circumstances surrounding any claimed loss. During our investigation, we will have no obligation to provisionally credit your account, unless otherwise requir...