Reproducing Errors Sample Clauses
Reproducing Errors. In order to resolve an Issue, Guidewire must be able to reproduce the Issue. Both parties will use reasonable efforts to reproduce the Issue. Guidewire provides Support Services on a remote basis only. Guidewire will, in Guidewire’s own test facilities and using Guidewire’s own test data, use commercially reasonable efforts to reproduce and diagnose Issues that arise from Licensee’s operation of Supported Releases. Guidewire recommends that licensee provide Guidewire with dial-up remote access in such instance if possible. Licensee may request on-site Support Services on a time and materials basis.
Reproducing Errors. Quinyx is responsible for fault detection in case of incidents (errors and disruptions) in the Quinyx Service and for assistance regarding elementary technical and functional issues and in the interpretation of Materials. Quinyx must be able to reproduce the errors in order to remedy them. The Customer is expected to cooperate as reasonably requested in order to reproduce errors and carry out fault detection measures. The Customer shall, if necessary, provide a secure technical possibility to carry out support through remote connection.
Reproducing Errors. The Customer understands and acknowledges that Docebo must be able to reproduce errors in order to resolve them. Therefore, the Customer agrees to cooperate and work closely with Docebo to reproduce errors, including conducting diagnostic or troubleshooting activities, as the same may be reasonably requested and appropriate. Also, subject to the Customer’s approval on a case-by-case basis, End Users may be asked to provide remote access to their Docebo account and/or desktop for troubleshooting purposes.