Common use of Request for Service Clause in Contracts

Request for Service. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames. The priority level will be determined by the Service Provider.  0-5 hours (during business hours) for issues classified as High priority.  Within 12 hours for issues classified as Medium priority.  Within 5 business days for issues classified as Low priority. Remote assistance will be provided in line with the above timescales dependent on the priority of the support request.

Request for Service. In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames. The priority level will be determined by the Service Provider.  • 0-5 hours (during business hours) for issues classified as High priority.  • Within 12 hours for issues classified as Medium priority.  • Within 5 business days for issues classified as Low priority. Remote assistance will be provided in line with the above timescales dependent on the priority of the support request.