Requesting Support during Regular Sample Clauses

Requesting Support during Regular. Business Hours (8am-5pm) a. The on-site technical contact defined in Appendix 2 is the only contact that can open critical tickets unless otherwise specified within Appendix 2. b. Contact the Service Provider over the phone at: (Phone Number Goes Here) or; • For less critical requests please: a. Use the Service Provider’s agent software or client portal to open the request. Instructions will be provided during onboarding. (Preferred method) b. Contact the Service Provider over email at: (Support@(Your Business Here).com) i. Emails are not guaranteed to open tickets immediately, but they will typically be opened within 10 minutes of emailing. Using this method can delay service and service level tracking does not begin until the ticket has been opened. Using the tray icon is the preferred method of opening requests.