Required Internal Capabilities Sample Clauses

Required Internal Capabilities. The following capabilities must be present in the candidate Value Added Reseller’s organization: Technical capabilities Engineering design, test and integration of wireless data terminals Satellite or wireless data system engineering Wide Area Networking PC server, database, application software Established application specific expertise relating to the customers application and vertical market Established, technical capabilities using other wireless and satellite networks for data applications Technical staff must be an employee of the Value Added Reseller. Subcontracting to an outside integrator is acceptable provided the subcontractor is adequately supervised by the Value Added Reseller. Provides Tier I and Tier II support for the IDM Solution Physical Assets Dedicated data center in operation for a minimum of two years Dedicated laboratory for product development Business capabilities Specific experience in the vertical market targeted Established track record in vertical market with existing customer base Business staff must be employees of the Value Added Reseller. Subcontracting is acceptable provided the subcontractor is adequately supervised by the Value Added Reseller. Prospective Value Added Resellers should have at least thirty salaried employees Financial Capability [***] Company must have financing for current business plan for the next two years IDM Solution: Prospective Value Added Resellers must provide a detailed business plan indicating the applications and markets that they wish to serve. 2b Required Internal or Outsourced Capabilities The following functions can be performed within the Value Added Reseller organization or outsourced via 3rd parties. Value Added Reseller shall maintain: Customer Care functions Hours of operation to be appropriate business hours for the vertical market or industry served, but in no event less than 40 hours per week Separate number into customer care, with voicemail account Ability to answer: general inquiries, billing inquiries, general inquiries regarding Iridium Data Services, service/contract changes Ability to provide technical and general troubleshooting for all commercially offered Iridium Data Services Iridium products for use by customer support personnel to perform troubleshooting functions Customer support personnel have access to SPNet for account status information Customer history tracking database (either through billing system or separate systems) Activation and Provisioning functions: Mul...