Requirements for telephone orders Sample Clauses

Requirements for telephone orders including order confirmation When the Cardholder places an order by telephone, the Company must give the Cardholder all the information about the goods the Cardholder is buying, including postage costs and other charges. For the purpose of completing the transaction, the Company must ask the Cardholder for the following information as a minimum: • Card type • Card number • Card expiry date/valid from date • CVV code The CVV code may not be stored, and accordingly the Company must delete/destroy any CVV codes that the Company has received with the Cardholder’s order once the card payment has been authorised. If the goods cannot be delivered/the service cannot be rendered immediately, the Company must send the cardholder an order confirmation. The order confirmation is to be sent to the Cardholder’s address and must include information about: • The fact that payment is to be by Dankort • Card type • Parts of the card number (truncated) • Amount • Transaction currency (must be Danish kroner) • Shipment costs, if any • That if goods are to be sent to/services are to be delivered at an address other than the Cardholder’s home address, the Company must likewise send the order confirmation to the Cardholder’s home address • If the amount cannot be determined in advance and therefore cannot be shown on the order confirmation, the Company carries the burden of proof for demonstrating that the Cardholder has given sufficient authority for the transaction to proceed.
Sample 1
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