Resolve or Resolution Sample Clauses
Resolve or Resolution. The time to resolve an incident shall be calculated as the time between when the incident is detected by ALLTEL or reported by Client to ALLTEL and when the incident is "Resolved". An incident shall be deemed to have been Resolved when service is restored in all material respects and the Client is able to again perform its business functions in a commercially reasonable manner. A Resolution can be accomplished with a reasonable workaround. For purposes of this provision, a Class-A Incident is Resolved when a workaround is in place to make it a Class-B Incident; provided that the time to resolve B-14 ***** [CONFIDENTIAL] such Class-B Incident shall include the time during which the Incident was a Class-A. The same shall be true for the Resolution of a Class-B Incident by moving such Incident into a Class-C Incident.
Resolve or Resolution. The terms “Resolve” and “Resolution” mean to repair, replace, reconfigure, reinstall, re-route, or otherwise provide a complete solution to an Incident that returns the System and/or End User(s) to non-degraded full functionality.