Responding to Communications. 5.1. Each party shall aim to respond to communications from the other within the following target times: 5.1.1. Where something is urgent, a response will be given as soon as reasonably practicable. 5.1.2. For non-urgent matters, a response should normally be given within five working days. Where a full response cannot be given in this time period, the party shall aim to respond as soon as possible thereafter and in any event within 10 working days.
Appears in 2 contracts
Samples: Protocol and Service Support Agreement, Protocol and Service Support Agreement
Responding to Communications. 5.1. Each party shall aim to respond to communications from the other within the following target times:
5.1.1. Where where something is urgent, a response will be given as soon as reasonably practicable.
5.1.2. For for non-urgent matters, a response should normally be given within five working days. Where a full response cannot be given in this time period, the party shall aim to respond as soon as possible thereafter and in any event within 10 working days.
Appears in 2 contracts
Samples: Service Support Agreement, Protocol and Service Support Agreement
Responding to Communications. 5.16.1. Each party shall aim to respond to communications from the other within the following target times:
5.1.16.1.1. Where where something is identified as urgent, a response will be given as soon as reasonably practicable.
5.1.26.1.2. For for non-urgent matters, a response should normally be given within five working days. Where a full response cannot be given in this time period, the party shall aim to respond as soon as possible thereafter and in any event within 10 15 working days.
Appears in 1 contract
Samples: Terms of Business
