Response Times based upon Severity. Once notified by Client of an error in the applicable Service(s) or API(s), Pixalate will respond within the following timeframes: Severity of Error Initiate Response to Problem Severity 1 Error Within 60 business minutes of notification Severity 2 Error Within 2 business hours of notification Severity 3 Error Within 4 business hours of notification
Appears in 4 contracts
Samples: Master Subscription Terms, Master Subscription Terms, Master Subscription Terms
