Common use of Responses Clause in Contracts

Responses. 3.1 Routine/simple enquiries will be responded to within 5 working days. Services should advise, within 5 working days, where a routine enquiry is more complex and falls within the 20 day response category. 3.2 Where a council official deems it appropriate, a copy of any written response regarding a routine enquiry may be sent to the appropriateArgyll and Bute councillor. 3.3 Responses to major enquiries will depend upon the nature of the enquiryand the ability of the service to respond. Where a major enquiry can bedealt with within existing resources or comes within existing policies, then it will be dealt with by the service in accordance with the policy. 3.4 Where a major enquiry raises a new issue or cannot be dealt with withinexisting resources or could cause undue demand on resources, the appropriate officer concerned shall respond to the community council stating this view. A copy of any such response must be sent to the relevant local councillors. 3.5 If, in the view of the appropriate officer, a major enquiry cannot be dealt with by the specific service, because it is against council policy, or would,in the appropriate officer’s view, be impracticable, unreasonable or not possible for some other stated reason, then the appropriate officer shall write to the community council with these views and a copy of any such response should be sent to the relevant local councillors. 3.6 In writing to the council, community councils should be specific about thedetails of any complaint, and give sufficient detail to identify the specific items, identifying locations and the nature of events which are of concernand any persons involved, including addresses. 3.7 Some services, particularly Planning, must follow statutory procedures. Advice on the procedure to be adopted by community councils in respectof responses to planning applications have been issued and should be followed by the planning contact of the community. 3.8 The use of the Internet and e-mail is encouraged.

Responses. 3.1 Routine/simple enquiries will be responded to within 5 working days. Services should advise, within 5 working days, where a routine enquiry is more complex and falls within the 20 day response categorycannot be responded to. 3.2 Where a council official deems it appropriate, a copy of any written response regarding a routine enquiry may be sent to the appropriateArgyll appropriate Argyll and Bute councillor. 3.3 Responses to major enquiries will depend upon the nature of the enquiryand the ability of the service to respond. Where a major enquiry can bedealt with within existing resources or comes within existing policies, then it will be dealt with by the service in accordance with the policy. 3.4 Where a major enquiry raises a new issue or cannot be dealt with withinexisting within existing resources or could cause undue demand on resources, the appropriate officer concerned shall respond to the community council stating this view. A copy of any such response must be sent to the relevant local councillors. 3.5 If, in the view of the appropriate officer, a major enquiry cannot be dealt with by the specific service, because it is against council policy, or would,in the appropriate officer’s view, be impracticable, unreasonable or not possible for some other stated reason, then the appropriate officer shall write to the community council with these views and a copy of any such response should be sent to the relevant local councillors. 3.6 In writing to the council, community councils should be specific about thedetails the details of any complaint, and give sufficient detail to identify the specific items, identifying locations and the nature of events which are of concernand any persons involved, including addresses. 3.7 Some services, particularly Planning, must follow statutory procedures. Advice on the procedure to be adopted by community councils in respectof responses to planning applications have been issued and should be followed by the planning contact of the community. 3.8 The use of the Internet and e-mail is encouraged.

Responses. 3.1 Routine/simple enquiries will be responded to within 5 working days. Services should advise, within 5 working days, where a routine enquiry is more complex and falls within the 20 day response category. 3.2 Where a council official deems it appropriate, a copy of any written response regarding a routine enquiry may be sent to the appropriateArgyll appropriate Argyll and Bute councillor. 3.3 Responses to major enquiries will depend upon the nature of the enquiryand enquiry and the ability of the service to respond. Where a major enquiry can bedealt with within existing resources or comes within existing policies, then it will be dealt with by the service in accordance with the policy. 3.4 Where a major enquiry raises a new issue or cannot be dealt with withinexisting resources or could cause undue demand on resources, the appropriate officer concerned shall respond to the community council stating this view. A copy of any such response must be sent to the relevant local councillors. 3.5 If, in the view of the appropriate officer, a major enquiry cannot be dealt with by the specific service, because it is against council policy, or would,in the appropriate officer’s view, be impracticable, unreasonable or not possible for some other stated reason, then the appropriate officer shall write to the community council with these views and a copy of any such response should be sent to the relevant local councillors. 3.6 In writing to the council, community councils should be specific about thedetails of any complaint, and give sufficient detail to identify the specific items, identifying locations and the nature of events which are of concernand any persons involved, including addresses. 3.7 Some services, particularly Planning, must follow statutory procedures. Advice on the procedure to be adopted by community councils in respectof responses to planning applications have been issued and should be followed by the planning contact of the community. 3.8 The use of the Internet and e-mail is encouraged.

Responses. 3.1 Routine/simple enquiries will be responded to within 5 working days. Services should advise, within 5 working days, where a routine enquiry is more complex and falls within the 20 day response category. 3.2 Where a council official deems it appropriate, a copy of any written response regarding a routine enquiry may be sent to the appropriateArgyll appropriate Argyll and Bute councillor. 3.3 Responses to major enquiries will depend upon the nature of the enquiryand enquiry and the ability of the service to respond. Where a major enquiry can bedealt be dealt with within existing resources or comes within existing policies, then it will be dealt with by the service in accordance with the policy. 3.4 Where a major enquiry raises a new issue or cannot be dealt with withinexisting within existing resources or could cause undue demand on resources, the appropriate officer concerned shall respond to the community council stating this view. A copy of any such response must be sent to the relevant local councillors. 3.5 If, in the view of the appropriate officer, a major enquiry cannot be dealt with by the specific service, because it is against council policy, or would,, in the appropriate officer’s view, be impracticable, unreasonable or not possible for some other stated reason, then the appropriate officer shall write to the community council with these views and a copy of any such response should be sent to the relevant local councillors. 3.6 In writing to the council, community councils should be specific about thedetails the details of any complaint, and give sufficient detail to identify the specific items, identifying locations and the nature of events which are of concernand concern and any persons involved, including addresses. 3.7 Some services, particularly Planning, must follow statutory procedures. Advice on the procedure to be adopted by community councils in respectof respect of responses to planning applications have been issued and should be followed by the planning contact of the community. 3.8 The use of the Internet and e-mail is encouraged.