Responsibilities of PFPC. In addition to the services rendered by PFPC as set forth in the Agreement, PFPC agrees to provide the following services for the fees set forth in the Schedule of IMPRESSNet--Registered Trademark-- Fees attached hereto as Schedule A of this Amendment: (a) In accordance with the written IMPRESSNet--Registered Trademark-- procedures and product functionality documentation provided to the Fund by PFPC, PFPC shall, through the use of the PFPC Web Transaction Engine and Secure Net Gateway enable End-Users to utilize the Internet to access the PFPC System in order to perform account inquiries and transactions in Shareholder accounts. IMPRESSNet--Registered Trademark-- shall be accessible by End-Users in order to perform transactions in Shareholder accounts via the Internet at least 95% of the time during any 24 hour period, excluding a) the standard Initial Program Loads (IPL) which shall be scheduled from 9:00 p.m. Saturday through 7:00 a.m. Sunday Central Time, and b) the software change windows which shall be scheduled from 12:00 a.m. Friday through 4:00 a.m. Friday Central Time and 12:00 a.m. Monday through 4:00 a.m. Monday Central Time. (b) Process the set up of personal identification numbers ("PIN") for End-Users which shall include verification of initial identification numbers issued, reset and activate personalized PIN's and reissue new PIN's in connection with lost PIN's. (c) Installation services which shall include, review and sign off on the Fund's network requirements, recommending method of linking to the PFPC Web Transaction Engine, installing network hardware and software, implementing the network connectivity, and testing the network connectivity and performance; (d) Maintenance and support of the PFPC Secure Net Gateway and the PFPC Web Transaction Engine, which includes the following: (i) error corrections, minor enhancements and interim upgrades to IMPRESSNet--Registered Trademark-- which are made generally available by PFPC to IMPRESSNet --Registered Trademark-- customers; (ii) help desk support to provide assistance to Fund employees with the Fund's use of IMPRESSNet--Registered Trademark--. Maintenance and support shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by PFPC to IMPRESSNet--Registered Trademark-- clients, as determined solely by PFPC; or (ii) development of customized features. (e) Maintenance and upkeep of the security infrastructure and capabilities described in the procedures and product functionality documentation. (f) Prepare and forward monthly usage reports to the Fund which shall provide the Fund with a summary of activity and functionality used by End-Users. In addition, the Fund will be provided web-site access for determination of daily usage activity.
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Samples: Remote Access and Related Services Agreement (Aim Series Trust), Remote Access and Related Services Agreement (Aim Floating Rate Fund), Remote Access and Related Services Agreement (Aim Funds Group/De)
Responsibilities of PFPC. In addition to the services rendered by PFPC as set forth in the Agreement, PFPC agrees to provide the following services for the fees set forth in the Schedule of IMPRESSNet--Registered Trademark-- IMPRESSNet(R) Fees attached hereto as Schedule A of this Amendment:
(a) In accordance with the written IMPRESSNet--Registered Trademark-- IMPRESSNet(R) procedures and product functionality documentation provided to the Fund by PFPC, PFPC shall, through the use of the PFPC Web Transaction Engine and Secure Net Gateway Gateway; (i) enable the Funds and End-Users to utilize the Internet to access Fund information maintained by the Fund on the Fund Home Page; and (ii) enable End-Users to utilize the Internet to access the PFPC System in order to perform account inquiries and transactions in Shareholder accounts. IMPRESSNet--Registered Trademark-- shall be accessible by End-Users in order to perform transactions in Shareholder accounts via the Internet at least 95% of the time during any 24 hour period, excluding a) the standard Initial Program Loads (IPL) which shall be scheduled from 9:00 p.m. Saturday through 7:00 a.m. Sunday Central Time, and b) the software change windows which shall be scheduled from 12:00 a.m. Friday through 4:00 a.m. Friday Central Time and 12:00 a.m. Monday through 4:00 a.m. Monday Central Time.
(b) Process the set up of personal identification numbers ("PIN") for End-Users which shall include verification of initial identification numbers issued, reset and activate personalized PIN's and reissue new PIN's in connection with lost PIN's.
(c) Installation services which shall include, review and sign off on the Fund's network requirements, recommending method of linking to the PFPC Web Transaction Engine, installing network hardware and software, implementing the network connectivity, and testing the network connectivity and performance;
(d) Maintenance and support of the PFPC Secure Net Gateway and the PFPC Web Transaction Engine, which includes the following:
(i) error corrections, minor enhancements and interim upgrades to IMPRESSNet--Registered Trademark-- IMPRESSNet(R) which are made generally available by PFPC to IMPRESSNet --Registered Trademark-- IMPRESSNet(R) customers;
; (ii) help desk support to provide assistance to Fund employees with the Fund's use of IMPRESSNet--Registered Trademark--IMPRESSNet(R). Maintenance and support shall not include (i) access to or use of any --- substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by PFPC to IMPRESSNet--Registered Trademark-- IMPRESSNet(R) clients, as determined solely by PFPC; or (ii) development maintenance of customized features.
(e) Maintenance and upkeep of the security infrastructure and capabilities described in the procedures and product functionality documentation.
(f) Prepare and forward a monthly usage reports to the Fund which shall provide the Fund with a summary of activity and functionality used by and End-Users. In addition, the Fund will be provided web-site access for determination of daily usage activity.
Appears in 1 contract
Samples: Transfer Agency Agreement (Deutsche Asset Management Vit Funds)
Responsibilities of PFPC. In addition to the services rendered by PFPC as set forth in the Agreement, PFPC agrees to provide the following services for the fees fees, if applicable, set forth in the Schedule of IMPRESSNet--Registered Trademark-- IMPRESSNet(R) Fees attached hereto as Schedule A of this Amendment:
(a) In accordance with the written IMPRESSNet--Registered Trademark-- IMPRESSNet(R) procedures and product functionality documentation provided to the Fund by PFPC, PFPC shall, through the use of the PFPC Web Transaction Engine and Secure Net Gateway Gateway; (i) enable End-Users the Funds and Financial Planners to utilize the Internet to access Fund information maintained by the Fund on the Fund Home Page; and (ii) enable Financial Planners to utilize the Internet to access the PFPC System in order to perform account inquiries and transactions in Shareholder accounts. IMPRESSNet--Registered Trademark-- shall be accessible by End-Users in order to perform transactions in Shareholder accounts via the Internet at least 95% of the time during any 24 hour period, excluding a) the standard Initial Program Loads (IPL) which shall be scheduled from 9:00 p.m. Saturday through 7:00 a.m. Sunday Central Time, and b) the software change windows which shall be scheduled from 12:00 a.m. Friday through 4:00 a.m. Friday Central Time and 12:00 a.m. Monday through 4:00 a.m. Monday Central Time.
(b) Process the set up of personal identification numbers ("PIN") for End-Users which shall include verification of initial identification numbers issued, reset and activate personalized PIN's and reissue new PIN's in connection with lost PIN's.
(c) Installation services which shall include, review and sign off on the Fund's network requirements, recommending method of linking to the PFPC Web Transaction Engine, installing network hardware and software, implementing the network connectivity, and testing the network connectivity and performance;
(d) Maintenance and support of the PFPC Secure Net Gateway and the PFPC Web Transaction Engine, which includes the following:
(i) error corrections, minor enhancements and interim upgrades to IMPRESSNet--Registered Trademark-- IMPRESSNet(R) which are made generally available by PFPC Inc. to IMPRESSNet --Registered Trademark-- IMPRESSNet(R) customers;
; (ii) help desk support to provide assistance to Fund employees and Financial Planners with the Fund's use of IMPRESSNet--Registered Trademark--IMPRESSNet(R). Maintenance and support shall not include (i) access to or use of any substantial added functionality, new interfaces, new architecture, new platforms, new versions or major development efforts, unless made generally available by PFPC Inc. to IMPRESSNet--Registered Trademark-- IMPRESSNet(R) clients, as determined solely by PFPCPFPC Inc.; or (ii) development maintenance of customized features.
(e) Maintenance and upkeep of the security infrastructure and capabilities described in the procedures and product functionality documentation.
(f) Prepare and forward a monthly usage reports report to the Fund which shall provide the Fund with a summary of activity and functionality used by End-Users. In addition, the Fund will be provided web-site access for determination of daily usage activityFinancial Planners.
Appears in 1 contract
Samples: Transfer Agency and Services Agreement (Aetna Series Fund Inc)