Common use of RESPONSIBILITIES OF THE RECLAIM FUND Clause in Contracts

RESPONSIBILITIES OF THE RECLAIM FUND. 6.1 The Reclaim Fund shall perform its duties and obligations under this agreement with reasonable skill, care and diligence. 6.2 The Reclaim Fund shall use reasonable endeavours to co-operate, on request by the Participant in writing, with the Participant in investigating any reasonable queries or complaints raised by the Participant (including through its auditors or otherwise) or by any Dormant Account Holder in relation to a Transferred Dormant Account Balance or a Reclaimed Balance (as appropriate), provided that the Participant acknowledges and accepts that the Reclaim Fund does not have in its possession or under its control any records relating to any Dormant Account Holders of Dormant Accounts and has limited manpower and resources available to it. 6.3 Without prejudice to clause 5.2, the Reclaim Fund shall notify the Participant in writing, promptly, and in any event within three (3) Business Days in the event that it receives: (a) any claim from or on behalf of a Dormant Account Holder for the repayment of the whole or any part of a Transferred Dormant Account Balance; or (b) any Complaint raised against the Participant and/or any Complaint raised against the Reclaim Fund that the Participant is to handle and resolve pursuant to clause 5.6(b), provided (in the case of (a) or (b)) that the Reclaim Fund is able to identify the Participant with respect to such claim or Complaint.

RESPONSIBILITIES OF THE RECLAIM FUND. 6.1 The Reclaim Fund shall perform its duties and obligations under this agreement with reasonable skill, care and diligence. 6.2 The Reclaim Fund shall use reasonable endeavours to co-operate, on request by the Participant in writing, with the Participant in investigating any reasonable queries or complaints raised by the Participant (including through its auditors or otherwise) or by any Dormant Account Holder in relation to a Transferred Dormant Account Balance or a Reclaimed Balance (as appropriate), provided that the Participant acknowledges and accepts that the Reclaim Fund does not have in its possession or under its control any records relating to any Dormant Account Holders of Dormant Accounts and has limited manpower and resources available to it. 6.3 Without prejudice to clause 5.25.2 of this Part C, the Reclaim Fund shall notify the Participant in writing, promptly, and in any event within three (3) Business Days Days, in the event that it receives: (a) any claim from or on behalf of a Dormant Account Holder for the repayment of the whole or any part of a Transferred Dormant Account Balance; or (b) any Complaint raised against the Participant and/or any Complaint raised against the Reclaim Fund that the Participant is to handle and resolve pursuant to clause 5.6(b)) of this Part C, provided (in the case of (a) or (b)) that the Reclaim Fund is able to identify the Participant with respect to such claim or Complaint.