Common use of Responsibility of Customer Clause in Contracts

Responsibility of Customer. 1.5.1 Customer shall not perform, or have performed for it on its behalf, any support or maintenance services or repairs to the Software without prior written approval by Corero or as otherwise directed in writing by Xxxxxx. 1.5.2 When reasonably possible, Customer shall allow, subject to Customer’s reasonable written security practices and requirements provided to Corero in advance (“Customer’s Security Requirements”), Corero remote access to the Software to enable Corero to perform remote diagnosis in order to fulfill its Service obligations. Where applicable, and upon reasonable request, Customer agrees to permit Corero service representatives appropriate on-site access to the Software in accordance with Customer’s Security Requirements. 1.5.3 As deemed necessary by Customer, Customer shall provide a storage space, a work area and access to a telephone, a backup copy of current software and data, and the reasonable use of necessary equipment, attachments, features and communications facilities, as may be required to troubleshoot and maintain the Software. All such access shall be conditioned upon Corero’s compliance with Customer’s Security Requirements. 1.5.4 Customer shall register contacts on the Corero Support Portal in connection with the Services performed under this Agreement. Such person(s) will notify Corero of malfunctions, provide a complete description of the malfunction, including but not limited to, indicators, diagnostic dumps or statistics on the Software, detailed network diagrams and descriptions, a timeline of operational or environmental events leading up to the malfunction and, if required, perform certain duties such as system restarts, logging and reporting of error information and running of operational readiness tasks and other assistance as may be requested by Xxxxxx. Customer and such qualified contacts shall be responsible for using its commercially reasonable efforts to attempt to determine that any reported malfunctions or errors can be replicated and if they are isolated to the Corero Software. Customer agrees that if a malfunction or error is: (a) reported to Corero technical Support Services; (b) the defect or issue is with software or equipment not supplied by Corero; (c) Corero notifies Customer in writing of such event prior to incurring any charges; and (d) Customer agrees in writing to pay Corero to remedy the issue, then Corero may invoice Customer on a time and materials basis for the reasonable work done isolating the malfunction or error. 1.5.5 In order to receive any of the Services in this Agreement, Customer must be a registered user within the Corero Support Portal. Only registered users will receive technical support, and other Services as defined herein and have access to the knowledgebase, web ticketing system, software upgrades, and online Documentation. Full access to the Corero Support Portal will be provided after the successful review of the information provided by Customer which review shall be completed within twenty-four (24) hours of submission of such information.

Responsibility of Customer. 1.5.1 Customer shall not perform, or have performed for it on its behalf, any support or maintenance services or repairs to the Equipment or Software without prior written approval by Corero or as otherwise directed in writing by XxxxxxCorero. 1.5.2 Customer shall maintain the installation site in accordance with the environmental specifications of the Equipment. 1.5.3 When reasonably possible, Customer shall allow, subject to Customer’s reasonable written security practices and requirements provided to Corero in advance (“Customer’s Security Requirements”)requirements, Corero remote access to the Software Equipment to enable Corero to perform remote diagnosis in order to fulfill its Service obligations. Where applicable, and upon reasonable request, Customer agrees to permit Corero service representatives representatives’ appropriate on-site access to the Software Equipment in accordance with Customer’s Security Requirementssecurity and facility requirements. If Customer purchases SecureWatch Services, then Customer agrees to grant appropriate remote device access to Corero required for the delivery of such services subject to Customer’s security requirements. If Customer’s security requirements directly and adversely impact Corero’s ability to deliver the Services and its targets, Customer shall not be entitled to terminate this Agreement. 1.5.3 1.5.4 As deemed necessary by Customer, Customer shall provide a storage space, a work area and access to a telephone, a backup copy of current software and data, and the reasonable use of necessary equipment, attachments, features and communications facilities, as may be required to troubleshoot and maintain the SoftwareEquipment. All such access shall be conditioned upon Corero’s compliance with Customer’s Security Requirementssecurity requirements. 1.5.4 1.5.5 Customer shall register contacts on the Corero Support Portal in connection with the Services performed under this Agreement. Such person(s) will notify Corero of malfunctions, provide a complete description of the malfunction, including but not limited to, indicators, diagnostic dumps or statistics on the SoftwareEquipment, detailed network diagrams and descriptions, a timeline of operational or environmental events leading up to the malfunction and, if required, perform certain duties such as system restarts, logging and reporting of error information and running of operational readiness tasks and other assistance as may be requested by XxxxxxCorero. Customer and such qualified contacts shall be responsible for using its commercially reasonable efforts to attempt to determine that any reported malfunctions or errors can be replicated and if they are isolated to the Corero SoftwareEquipment. Customer agrees that if a malfunction or error is: (a) is reported to Corero technical Technical Support Services; (b) Services and the defect or issue is with the software or equipment Equipment not supplied by Corero; (c) Corero and Corero notifies Customer in writing of such event prior to incurring any charges; charges and (d) Customer agrees in writing to pay Corero to remedy the issue, then Corero may invoice Customer on a time and materials T&M basis for the reasonable work done isolating the malfunction or error. 1.5.5 1.5.6 In order to receive any of the Services in this Agreement, Customer must be a registered user within the Corero Support Portal. Only registered users will receive technical support, and other Services as defined herein and have access to the knowledgebase, web ticketing system, software upgrades, and online Documentation. A serial number is required for registration. Full access to the Corero Support Portal portal will be provided after the successful review of the information provided by Customer which review shall be completed within twenty-four (24) hours of submission of such information.

Responsibility of Customer. 1.5.1 Customer shall not perform, or have performed for it on its behalf, any support or maintenance services or repairs to the Equipment or Software without prior written approval by Corero or as otherwise directed in writing by Xxxxxx. 1.5.2 Customer shall maintain the installation site in accordance with the environmental specifications of the Equipment. 1.5.3 When reasonably possible, Customer shall allow, subject to Customer’s reasonable written security practices and requirements provided to Corero in advance (“Customer’s Security Requirements”)requirements, Corero remote access to the Software Equipment to enable Corero to perform remote diagnosis in order to fulfill its Service obligations. Where applicable, and upon reasonable request, Customer agrees to permit Corero service representatives representatives’ appropriate on-site access to the Software Equipment in accordance with Customer’s Security Requirementssecurity and facility requirements. If Customer purchases SecureWatch Services, then Customer agrees to grant appropriate remote device access to Corero required for the delivery of such services subject to Customer’s security requirements. If Customer’s security requirements directly and adversely impact Corero’s ability to deliver the Services and its targets, Customer shall not be entitled to terminate this Agreement. 1.5.3 1.5.4 As deemed necessary by Customer, Customer shall provide a storage space, a work area and access to a telephone, a backup copy of current software and data, and the reasonable use of necessary equipment, attachments, features and communications facilities, as may be required to troubleshoot and maintain the SoftwareEquipment. All such access shall be conditioned upon Corero’s compliance with Customer’s Security Requirementssecurity requirements. 1.5.4 1.5.5 Customer shall register contacts on the Corero Support Portal in connection with the Services performed under this Agreement. Such person(s) will notify Corero of malfunctions, provide a complete description of the malfunction, including but not limited to, indicators, diagnostic dumps or statistics on the SoftwareEquipment, detailed network diagrams and descriptions, a timeline of operational or environmental events leading up to the malfunction and, if required, perform certain duties such as system restarts, logging and reporting of error information and running of operational readiness tasks and other assistance as may be requested by XxxxxxCorero. Customer and such qualified contacts shall be responsible for using its commercially reasonable efforts to attempt to determine that any reported malfunctions or errors can be replicated and if they are isolated to the Corero SoftwareEquipment. Customer agrees that if a malfunction or error is: (a) is reported to Corero technical Technical Support Services; (b) Services and the defect or issue is with the software or equipment Equipment not supplied by Corero; (c) Corero and Corero notifies Customer in writing of such event prior to incurring any charges; charges and (d) Customer agrees in writing to pay Corero to remedy the issue, then Corero may invoice Customer on a time and materials T&M basis for the reasonable work done isolating the malfunction or error. 1.5.5 1.5.6 In order to receive any of the Services in this Agreement, Customer must be a registered user within the Corero Support Portal. Only registered users will receive technical support, and other Services as defined herein and have access to the knowledgebase, web ticketing system, software upgrades, and online Documentation. A serial number is required for registration. Full access to the Corero Support Portal portal will be provided after the successful review of the information provided by Customer which review shall be completed within twenty-four (24) hours of submission of such information.