Common use of Reviewing bills Clause in Contracts

Reviewing bills. 17.1 If you disagree with an amount you have been charged, you can ask us to review the bill. We will conduct the review in accordance with our standard complaints and dispute resolution procedures. 17.2 If your bill is reviewed, you are still required to pay: 17.2.1 the lesser of: (a) the portion of the bill that you do not dispute; and (b) an amount equal to the average of your bills in the last 12 months (excluding the bill in dispute); and 17.2.2 any other bills from us that are due for payment. 17.3 If you ask us to, we will arrange for a check of the meter reading or metering data or for a test of the meter. You will be liable for the cost of the check or test unless the meter or metering data proves to be faulty or incorrect and, if permitted by the Energy Laws, we may request payment in advance. However, if the meter or metering data proves to be faulty or incorrect, we will reimburse you for any amount paid in advance. 17.4 If the review finds the bill is correct, you must pay the unpaid amount. If the review finds the bill is incorrect, we will make the necessary adjustments to the bill. 17.5 If, after completion of our review of a bill, you are not satisfied with our decision, you may lodge a dispute with the Energy Ombudsman.

Reviewing bills. 17.1 If you disagree with an amount you have been charged, you can ask us to review the bill. We will conduct the review in accordance with our standard complaints and dispute resolution procedures. 17.2 If your bill is reviewed, you are still required to pay: 17.2.1 the lesser of: (a) the portion of the bill that you do not dispute; and (b) an amount equal to the average of your bills in the last 12 months (excluding the bill in dispute); and 17.2.2 any other bills from us that are due for payment. 17.3 If you ask us to, we will arrange for a check of the meter Meter reading or metering data or for a test of the meterMeter. You will be liable for the cost of the check or test unless the meter Meter or metering data proves to be faulty or incorrect and, if permitted by the Energy Electricity Laws, we may request payment in advance. However, if the meter Meter or metering data proves to be faulty or incorrect, we will reimburse you for any amount paid in advance. 17.4 If the review finds the bill is correct, you must pay the unpaid amount. If the review finds the bill is incorrect, we will make the necessary adjustments to the bill. 17.5 If, after completion of our review of a bill, you are not satisfied with our decision, you may lodge a dispute with the Energy OmbudsmanOmbudsman in your state.