Common use of Right of complaint Clause in Contracts

Right of complaint. KPN has a procedure for dealing with complaints. You cannot complain about general rules, but you can complain about a decision by KPN that affects you personally. For example, you cannot lodge a complaint about a reorganisation decision, but you can complain about being declared supernumerary. Similarly, you cannot complain about pay levels in the salary tables, but you can complain about the setting of your salary. KPN will seek advice from a Complaints Committee about your complaint. KPN and the Works Council have agreed a separate procedure for obtaining this kind of advice. This procedure is described in the KPN Complaints Procedure Regulations at TEAMKPN Online.

Right of complaint. KPN has a procedure for dealing with complaints. You cannot complain about general rules, but you can complain about a decision by KPN that affects you personally. For example, you cannot lodge a complaint about a reorganisation decision, but you can complain about being declared supernumerary. Similarly, you cannot complain about pay levels in the salary tables, but you can complain about the setting of your salary. KPN will seek advice from a Complaints Committee about your complaint. KPN and Together with the Works Council have Council, KPN has agreed a separate procedure for obtaining this kind of advice. This procedure is described You can find it in the KPN Complaints Procedure Regulations at TEAMKPN Online.