Right of withdrawal and cancellation of purchase. For domestic and international flights, Passengers may unilaterally terminate the Contract of Carriage, by exercising the right of withdrawal from the purchase, without penalty, under the following conditions: Conditions: • For domestic flights: - If purchased at least 7 calendar days before the schedule departure date and time of the flight, Passengers shall be entitled to withdraw from the purchase within 48 hours of purchase del AirlineTicket. In this case, refund will be made with or without the Passengers’ request, within 10 days of theexercise of the right of withdrawal. However, if the refund could not be made or payment was made in cash, the Carrier shall contact the Passenger for the. Latter to indicate the means to which the refundis to be made. The passenger shall be contacted within 10 days from the day in which the trip should have taken place. - If purchased within 180 days or more prior to the scheduled departure of the flight, Passengers shall be entitled to withdraw from the purchase within 7 days of purchase. In this case, refund will be made with or without the Passengers’ request, within 30 days from the exercise of the right of withdrawal. • For international flights: - If purchased between 180 days prior to the flight and the 20th day prior to the scheduled departure of the flight: Passengers shall be entitled to withdraw from the purchase within 48 hours of purchase del Airline Ticket. In this case, reimbursement will be made upon request of the Passengers through the web application, within 30 days from the exercise of the right of withdrawal. - If purchased within 180 days or more prior to the scheduled departure of the flight, Passengers shall be entitled to withdraw from the purchase within 7 days of purchase. In this case, reimbursement will be made upon request of the Passengers through the web application, within 30 days from the exercise of the right of withdrawal. The right of withdrawal applies to the purchase of the entire booking, that is, considering all tickets and services included in the same purchase. The request for withdrawal is made at xxx.xxxxxxxxxx.xxx “Manage your booking” section where the digital form can be found. It may also be requested in person at the ticket sales offices, at the airport counters and at the Carrier’s authorized agencies. Reimbursement will be made to the same payment method used to purchase the Airline Ticket.
