Common use of Rights and Duties Clause in Contracts

Rights and Duties. 3.1. Compensair assists the Client in negotiations with the airline for the recovery of Compensation/Refund, according to the law applicable to the Client’s particular air travel. 3.2. Compensair updates the Client on the main stages of dispute settlement including, but not limited to the acknowledgement of documents, submission of the Claim to the airline, receipt of the final decision, receipt of monetary Compensation/Refund from the airline. 3.3. Internal documentation of Compensair and contracted legal representatives, procedural documentation for the case, litigation and enforcement proceedings (including written communications with airlines, national enforcement bodies) can be presented to the Client if it’s necessary in the purpose of receiving Compensation/Refund. Compensair reserves the right not to provide the above documents. It is the sole decision of Compensair to present such documents to the client or not. 3.4. In case the Compensation/Refund is successfully collected by Compensair, the sum is later transferred from the Balance to the Personal bank account, with a deduction of an agreed Service Fee and applicable VAT (the fee amount is agreed according to the Price List or by Partner’s program terms). 3.5. The Client acknowledges that after filling the Application, he/she transfers the right of any decision making with respect to dispute resolution to Compensair. 3.6. Compensair may engage third parties to make a decision to whether or not initiate legal proceeding for the recovery of the Compensation/Refund. It is the sole decision of Compensair and engaged third parties to bring an action before the court. The Client will be informed of such decision no later than 7 (seven) days before the commencement of proceedings. 3.7. In the event of legal proceedings, a contracted legal representative will be used for legal action, the Client allows Compensair to grant the contracted legal representative access to all of the data communicated to Compensair and allows the legal representative to transfer information concerning the proceedings to Compensair. Where any other additional documents are required for the legal action, the Client undertakes to provide such additional documents. 3.8. The Client is permitted to withdraw the instructions to initiate legal proceedings at any time. In this case, the Client will be obliged to reimburse any legal costs sustained by Compensair.

Rights and Duties. 3.1. Compensair Vidora assists the Client in negotiations with the airline for the recovery of Compensation/Refund, according to the law applicable to the Client’s particular air travel. 3.2. Compensair Vidora updates the Client on the main stages of dispute settlement including, but not limited to the acknowledgement of documents, submission of the Claim to the airline, receipt of the final decision, receipt of monetary Compensation/Refund from the airline. 3.3. Internal documentation of Compensair Vidora and contracted legal representatives, procedural documentation for the case, litigation and enforcement proceedings (including written communications with airlines, national enforcement bodies) can be presented to the Client if it’s necessary in the purpose of receiving Compensation/Refund. Compensair Vidora reserves the right not to provide the above documents. It is the sole decision of Compensair Vidora to present such documents to the client or not. 3.4. In case the Compensation/Refund is successfully collected by CompensairVidora, the sum is later transferred from the Balance to the Personal bank account, with a deduction of an agreed Service Fee and applicable VAT (the fee amount is agreed according to the Price List or by Partner’s program terms). In case the client want to transfer the compensation to a third party he/she should provide ID or passport as form of consent. 3.5. The Client acknowledges that after filling the Application, he/she transfers the right of any decision making with respect to dispute resolution to CompensairVidora. 3.6. Compensair Vidora may engage third parties to make a decision to whether or not initiate legal proceeding for the recovery of the Compensation/Refund. It is the sole decision of Compensair Vidora and engaged bank fed third parties to bring an action before the court. The Client will be informed of such decision no later than 7 (seven) days before the commencement of proceedings. 3.7. In the event of legal proceedings, a contracted legal representative will be used for legal action, the Client allows Compensair Vidora to grant the contracted legal representative access to all of the data communicated to Compensair Vidora and allows the legal representative to transfer information concerning the proceedings to CompensairVidora. Where any other additional documents are required for the legal action, the Client undertakes to provide such additional documents. 3.8. The Client is permitted to withdraw the instructions to initiate legal proceedings at any time. In this case, the Client will be obliged to reimburse any legal costs sustained by CompensairVidora. 3.9. You shall assist us in performing our contractual duties. On request, you shall notify us of all underlying facts to the best of your knowledge. You shall provide us with the documents/data (in particular boarding passes, other flight records and correspondence with the airline) required for processing your case and forward any new information to us promptly and without further request. You shall be responsible for the completeness and correctness of the documents/information provided. You undertake to provide us promptly with any supplementary information if requested.