Common use of Sample Survey Question Clause in Contracts

Sample Survey Question. “In thinking about your most recent purchase with [Contractor], how was the quality of the product or service you received?” using a 5 point semantic differential scale (1: Bad through 5: Good) PM#4301: The State of Oregon desires Contractors who are able to respond to and react to Purchasing Entity requests. More than 80% of issues raised to the Basecamp program are resolved in a manner that is acceptable to the Purchasing Entity. Exceeds Expectations: 𝑥 ≥ 90% Satisfactory: 80% ≤ 𝑥 < 90% Unsatisfactory: 𝑥 < 80% Calculation: Y = Percent of responses that are greater than or equal to 3 – Percent of responses that are less than 3 Figures are rounded to the nearest whole percentage point. Sample Survey Question: “Thinking about your recent issue, please indicate your level of acceptability as it relates to the resolution?” using a 5 point semantic differential scale (1: Unacceptable through 5: Acceptable) PM#1303: The State of Oregon desires an agreement in which Purchasing Entities are given upfront and transparent prices, both before the engagement begins and on the invoice before they make payment. All (100%) reviewed invoices detail prices, quantities, and total by line-item. For services this includes rates, positions, and hours as applicable. Exceeds Expectations: 𝑥 = 100% Satisfactory: 95% ≤ 𝑥 < 100% Unsatisfactory: 𝑥 < 95% Calculation: Percent of quotes with corresponding invoices that detail costs broken down by item or service including all deliverables. Figures are rounded to the nearest whole percentage point.

Sample Survey Question. “In thinking about your most recent purchase with [Contractor], how was the quality of the product or service you received?” using a 5 point semantic differential scale (1: Bad through 5: Good) PM#4301: The State of Oregon desires Contractors who are able to respond to and react to Purchasing Entity requests. More than 80% of issues raised to the Basecamp program are resolved in a manner that is acceptable to the Purchasing Entity. Exceeds Expectations: 𝑥xx ≥ 90% Satisfactory: 80% ≤ �xx � < 90% Unsatisfactory: xx 𝑥 < 80% Calculation: Y = Percent of responses that are greater than or equal to 3 – Percent of responses that are less than 3 Figures are rounded to the nearest whole percentage point. Sample Survey Question: “Thinking about your recent issue, please indicate your level of acceptability as it relates to the resolution?” using a 5 point semantic differential scale (1: Unacceptable through 5: Acceptable) PM#1303: The State of Oregon desires an agreement in which Purchasing Entities are given upfront and transparent prices, both before the engagement begins and on the invoice before they make payment. All (100%) reviewed invoices detail prices, quantities, and total by line-item. For services this includes rates, positions, and hours as applicable. Exceeds Expectations:xx 𝑥 = 100% Satisfactory: 95% xx ≤ 𝑥 < 100% Unsatisfactorxx y: 𝑥 < 95% Calculation: Percent of quotes with corresponding invoices that detail costs broken down by item or service including all deliverables. Figures are rounded to the nearest whole percentage . PM#4103: The State of Contractors Exceeds Calculation: Oregon desires maintain a Expectations: xx ≥ Y = Mean response value over a rolling 4 Contractors to price mean score of 4.5 periods their products and 3.5 out of 5 Satisfactory: 3.5 ≤ Figures are rounded to the nearest single services competitively xx < 4.5 decimal place. and show they provide Unsatisfactory: xx < Sample Survey Question:point.

Sample Survey Question. “In thinking about your most recent purchase with [ContractorConsultant], how was the quality of the product or service you received?” using a 5 point semantic differential scale (1: Bad through 5: Good) PM#4301: The State More than 80% of Exceeds Expectations: ≥ 90% Satisfactory: 80% ≤ < 90% Unsatisfactory: < 80% Calculation: of Oregon desires Contractors consultants who are able to respond to and react to Purchasing Entity Authorized Purchaser requests. More than 80% of issues raised to the Basecamp program are resolved in a manner that is acceptable to the Purchasing EntityAuthorized Purchaser. Exceeds Expectations: 𝑥 ≥ 90% Satisfactory: 80% ≤ 𝑥 < 90% Unsatisfactory: 𝑥 < 80% Calculation: Y = Percent of responses that are greater than or equal to 3 – Percent of responses that are less than 3 Figures are rounded to the nearest whole percentage point. Sample Survey Question: “Thinking about your recent issue, please indicate your level of acceptability as it relates to the resolution?” using a 5 point semantic differential scale (1: Unacceptable through 5: Acceptable) PM#1303: The State of Oregon desires an agreement in which Purchasing Entities are given upfront and transparent prices, both before the engagement begins and on the invoice before they make payment. All (100%) reviewed invoices detail prices, quantities, and total by line-item. For services this includes rates, positions, and hours as applicable. Exceeds Expectations: 𝑥 = 100% Satisfactory: 95% ≤ 𝑥 < 100% Unsatisfactory: 𝑥 < 95% Calculation: Percent of quotes with corresponding invoices that detail costs broken down by item or service including all deliverables. Figures are rounded to the nearest whole percentage . of Oregon desires an invoices detail prices, agreement in which quantities, and total Authorized by line-item. For Purchasers are given services this includes upfront and rates, positions, and transparent prices, hours as applicable. both before the engagement begins and on the invoice before they make payment. PM#4103: The State Consultants maintain Exceeds Expectations: ≥ 4.5 Satisfactory: 3.5 ≤ < 4.5 Unsatisfactory: < 3.5 Calculation: of Oregon desires Consultants to price their products and services competitively a mean score of 3.5 out of 5 Y = Mean response value over a rolling 4 periods and show theypoint.

Sample Survey Question. “In thinking about your most recent purchase with [Contractor], how was the quality of the product or service you received?” using a 5 point semantic differential scale (1: Bad through 5: Good) PM#4301: The State of Oregon desires Contractors who are able to respond to and react to Purchasing Entity requests. More than 80% of issues raised to the Basecamp program are resolved in a manner that is acceptable to the Purchasing Entity. Exceeds Expectations: 𝑥 ≥x ≤ 90% Satisfactory: 80% ≤ �x � < 90% Unsatisfactory: x 𝑥 < 80% Calculation: Y = Percent of responses that are greater than or equal to 3 – Percent of responses that are less than 3 Figures are rounded to the nearest whole percentage point. Sample Survey Question: “Thinking about your recent issue, please indicate your level of acceptability as it relates to the resolution?” using a 5 point semantic differential scale (1: Unacceptable through 5: Acceptable) PM#1303: The State of Oregon desires an agreement in which Purchasing Entities are given upfront and transparent prices, both before the engagement begins and on the invoice before they make payment. All (100%) reviewed invoices detail prices, quantities, and total by line-item. For services this includes rates, positions, and hours as applicable. Exceeds Expectations:x 𝑥 = 100% Satisfactory: 95% x ≤ 𝑥 < 100% Unsatisfactorx y: 𝑥 < 95% Calculation: Percent of quotes with corresponding invoices that detail costs broken down by item or service including all deliverables. Figures are rounded to the nearest whole percentage point.

Sample Survey Question. “In thinking about your most recent purchase with [Contractor], how was the quality of the product or service you received?” using a 5 point semantic differential scale (1: Bad through 5: Good) PM#4301: The State of Oregon desires Contractors who are able to respond to and react to Purchasing Entity requests. More than 80% of issues raised to the Basecamp program are resolved in a manner that is acceptable to the Purchasing Entity. Exceeds Expectations: 𝑥 ≥ 90% Satisfactory: 80% ≤ �� < 90% Unsatisfactory: 𝑥 < 80% Calculation: Y = Percent of responses that are greater than or equal to 3 – Percent of responses that are less than 3 Figures are rounded to the nearest whole percentage point. Sample Survey Question: “Thinking about your recent issue, please indicate your level of acceptability as it relates to the resolution?” using a 5 point semantic differential scale (1: Unacceptable through 5: Acceptable) PM#1303: The State of Oregon desires an agreement in which Purchasing Entities are given upfront and transparent prices, both before the engagement begins and on the invoice before they make payment. All (100%) reviewed invoices detail prices, quantities, and total by line-item. For services this includes rates, positions, and hours as applicable. Exceeds Expectations: 𝑥 = 100% Satisfactory: 95% ≤ 𝑥 < 100% Unsatisfactory: 𝑥 < 95% Calculation: Percent of quotes with corresponding invoices that detail costs broken down by item or service including all deliverables. Figures are rounded to the nearest whole percentage point.