Second Line Maintenance Clause Samples
The Second Line Maintenance clause defines the responsibilities and procedures for providing advanced technical support and repairs that go beyond routine or first-level maintenance. Typically, this clause applies to situations where initial troubleshooting or basic repairs have failed, requiring specialized skills, tools, or parts to resolve more complex issues. By clearly outlining the escalation process and the scope of services covered, the clause ensures that equipment or systems receive timely and effective support, minimizing downtime and operational disruptions.
Second Line Maintenance. Upon receipt of notification from the University that the ATM has malfunctioned, PNC Bank or its agents will use commercially reasonable efforts to respond within six (6) hours or less for Second Line Maintenance.
a. For purposes of this ATM Agreement, “Second Line Maintenance” is defined to mean preventative maintenance, which will be scheduled on a regular basis for each ATM, and unscheduled and on- call remedial maintenance. Second Line Maintenance also will include, but is not limited to, lubrication, adjustment, and the replacement of any part necessary, with a part that meets the manufacturer’s specifications, for the satisfactory operation of the ATMs.