Service Availability and Performance. The Service Availability “Uptime” will generally be equal to or greater than 99.7% in each calendar month and the Service will perform in substantial conformance with the Product Specifications (“Service Level”), except for Excluded Downtime, where “Uptime” = (Total Minutes – Unplanned Downtime – Excluded Downtime) / (Total Minutes – Excluded Downtime) x 100.
Appears in 11 contracts
Samples: Master Subscription Agreement, Master Subscription Agreement, Master Subscription Agreement
Service Availability and Performance. The Service Availability availability “Uptime” will generally be equal to or greater than 99.7% in each calendar month and the Service will perform in substantial conformance with the Product Specifications (“Service Level”), except for Excluded Downtime, where “Uptime” = (Total Minutes – Unplanned Downtime – Excluded Downtime) / (Total Minutes – Excluded Downtime) x 100.
Appears in 8 contracts
Samples: Master Subscription Agreement, Master Subscription Agreement, Master Subscription Agreement
Service Availability and Performance. The Service Availability “Uptime” will generally be equal to or greater than 99.7% in each calendar month and the Service will perform in substantial conformance with the Product Specifications (“Service Level”), except for Excluded Downtime, where “Uptime” = (Total Minutes – Unplanned Downtime – Excluded Downtime) / (Total Minutes – Excluded Downtime) x 100. Service Level Credits will be calculated as provided in section 5, below.
Appears in 3 contracts
Samples: Master Subscription Agreement, Master Subscription Agreement, Master Subscription Agreement
Service Availability and Performance. The Service Availability “"Uptime” " will generally be equal to or greater than 99.7% in each calendar month and the Service will perform in substantial conformance with the Product Specifications (“Service Level”), product description except for Excluded Downtime, where “"Uptime” " = (Total Minutes – - Unplanned Downtime – - Excluded Downtime)/ (Total Minutes - Excluded Downtime) / (Total Minutes – Excluded Downtime) x X 100.
Appears in 2 contracts
Samples: Technology Master Subscription Agreement, Technology Master Subscription Agreement
Service Availability and Performance. The Service Availability “Uptime” Uptime will generally be equal to or greater than 99.7% in each calendar month and the Service will perform in substantial conformance with the Product Specifications (“Service Level”)Documentation, except for Excluded Downtime, where “Uptime” Uptime = (Total Minutes – Unplanned Downtime – Excluded Downtime) / ➗ (Total Minutes – Excluded Downtime) x ✕ 100.
Appears in 1 contract
Samples: Master Subscription Agreement
