Service Availability Reports. Within thirty (30) days after the end of each Service Period, Supplier will provide to the University a report describing the Availability and other performance of the Services during that calendar month as compared to the Availability Requirement. The report must be in electronic or such other form as the University may approve in writing and shall include, at a minimum: (a) the actual performance of the Services relative to the Availability Requirement; and (b) if Service performance has failed in any respect to meet or exceed the Availability Requirement during the reporting period, a description in sufficient detail to inform the University of the cause of such failure and the corrective actions the Supplier has taken and will take to ensure that the Availability Requirement are fully met.
Appears in 5 contracts
Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement
