Service Availability Target Clause Samples
A Service Availability Target clause defines the minimum level of uptime or operational performance that a service provider commits to maintain for its services. Typically, this clause specifies a percentage of time (such as 99.9%) during which the service must be accessible to users, often measured monthly or annually, and may outline exceptions for scheduled maintenance or force majeure events. Its core practical function is to set clear expectations for service reliability, providing customers with assurance of consistent access and establishing a basis for recourse if the provider fails to meet the agreed standard.
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Service Availability Target. 11.2.1 The Service Availability Target for each Site is that it operates at, or within, the Upper and Lower Failure Thresholds for 99.8% of the time, as specified in Appendix A, excluding Non-Ranking Events, as specified in Section 11.3 below.
Service Availability Target. Motricity shall provide an overall system service availability *** for all Services listed in the SLA Monitoring Requirements (Appendix D) below, measured at no less than the frequency shown in Appendix D and reported at monthly intervals as described in Section 6.2 below. This measurement excludes downtimes caused by AT&T and service interruptions due to planned maintenance approved in advance by AT&T.
Service Availability Target. Effective as of Commercial Launch, Availability will start at *** Motricity shall provide an overall System service availability of *** for all Services listed in the SLA Monitoring Requirements (Appendix D) below, measured at no less than the frequency shown in Appendix D and reported at monthly intervals as described in Section 6.2 below. This measurement excludes downtimes caused by AT&T and service interruptions due to planned maintenance approved in advance by AT&T.
Service Availability Target. Infospace shall provide an overall system service availability of *** for all Services listed in the SLA Monitoring Requirements (Appendix D) below, measured at no less than the frequency shown in Appendix D and reported at monthly intervals as described in Section 6.2 below. This measurement excludes downtimes caused by Cingular and service interruptions due to planned maintenance approved in advance by Cingular.
Service Availability Target. Except as otherwise set forth in the Quote, Revvity will use commercially reasonable efforts to make the Service Available for a Calendar Quarter uptime percentage of 99.5% (the “Service Availability Target”).
Service Availability Target. Service availability is the percentage of the agreed service time that the service was able to perform its agreed function when required. The recommended minimum value for the end user is 99.5% not including planned maintenance. Because of the chain topology between SDPs each NREN should make every effort to provide this parameter in his domain at the highest level. It is strongly recommended that each NREN offers availability at 99.9%, which gives total availability for a 4 domain link not less than 99.6%.
2.1. 7Support Teams Support Teams administrate and maintain the supporting services and infrastructure required for the successful operation of the services. Support Teams members can be network operators, software operators, IT resources operators and also IT consultants.
Service Availability Target. Resolver will use reasonable efforts to make the online portion of the Software Services Available c of the time during a twenty-four (24) hour period, seven (7) days a week (“24/7”), and guarantees 99.9% availability of the Software Services during operating hours of Monday to Saturday from 9 am to 9pm, except for (a) Scheduled Maintenance or (b) any unavailability caused by Force Majeure.
Service Availability Target. (a) You acknowledge that we receive services from Providers in relation to the provision of the Service. We may notify you of a change to the service levels for services from Providers in relation to the Service if the change may adversely affect the Services by giving not less than seven days’ notice in writing. At the end of the seven days, the changed service levels shall apply to the Service.
(b) The availability target for the Service will be 99.95%.
(c) We will endeavour to maintain the Service at a level consistent with achievement of the relevant Service Availability Target above. Failure to achieve this Service Availability Target will entitle you to a Service Rebate.
(d) Availability shall be calculated per calendar month as the total Standard Service Hours for the relevant month less any Unplanned Outages on the Service during the relevant month divided by the total Standard Service Hours for the relevant month expressed as a percentage (rounded up to the nearest two decimal places).
(e) Availability refers to the Service only and does not extend beyond the Service Demarcation Point.