SERVICE CATALOGUE. 1.1. This Service Catalogue sets out the services that are available as part of the Agreement. The Service Catalogue contains a number of services each with a service description. Services that are included as part of the Agreement will be referenced on the Order Form of this document.
SERVICE CATALOGUE. Part A [Guidance Note: The Mandatory Service Package to be appended to this Part A of Annex 1]. Part B [Guidance Note: Any Service Packages other than the Mandatory Service Packages are to be appended to this Part B of Annex 1 following Approval in accordance with Clause 16.2].
SERVICE CATALOGUE. The service provider will provide the following services to The Client for SO99+ and related SQL integration:
SERVICE CATALOGUE. The catalogue of services in RAMP provides and interactive way to find solution providers, and hence the DIH² Network nodes, based on different criteria. The criteria can be selected on an as-needed basis (user can select from none to all the criteria for filtering) and include: • Name of the organisation (solution provider) • Category/type of solution provider • Industries with experience in providing solutions • Country • Value-added services For example, the user is able to filter the results and view only the DIHs that provide a certain service or/and have experience in a certain industry and/or provide services in a specific country. The categorisation of the value-added services has been standardised based on previous work1 and the profiling of the DIH² Network node offered services. Technology Technical consulting Collaborative R&D Commercial infrastructure Testing and validation Digitalization Design Business& Finance Incubator/accelerato Access to finance Feasibility analysis Investor Readiness Mentoring/ Go to market strategy Ecosystem building development Awareness raising Marketing Workshops Training Expert trainings Interships Services 1 L4MS project, grant agreement No 767642, xxxx://xxxxxxx.x0xx.xx/
SERVICE CATALOGUE the body of this Agreement;
SERVICE CATALOGUE. 2.1 The Service Catalogue is comprised of the Day 1 Service Catalogue and the Future Service Catalogue.
2.2 The Day 1 Service Catalogue:
(a) sets out the Available Services that are available to be ordered by Potential Customers and Customers and provided by the Contractor during the period commencing on and from the Framework Effective Date and ending on the Transformation Complete Date;
(b) is comprised of the service catalogues of the Legacy Suppliers namely the DWP Catalogue, Defra Catalogue and the EA Catalogue; and
(c) is set out in the documents entitled "Defra Day 1 Catalogue", "DWP Day 1 Service Catalogue" and "EA Day 1 Service Catalogue" which are included in the CD counter- signed by both parties and dated on the date of this Framework Agreement.
2.3 The Future Service Catalogue sets out the Available Services that can be ordered by Potential Customers and Customers for provision by the Contractor from the Transformation Complete Date. The Contractor shall develop and the Parties shall agree any changes to the Future Service Catalogue in accordance with the process set out in Paragraph 3. Changes to the Future Service Catalogue shall be limited to addition of content to enhance the current articulation of Available Services within the Future Service Catalogue and not alteration or deletion of agreed content, unless otherwise agreed with the Customers and Framework Authority in accordance with the Change Control Procedure.
SERVICE CATALOGUE. 1335 The SMP shall foresee a section providing as main functionality a centralised Service Catalogue. 1336 The Service Catalogue should contain all defined services of the FWC that can be ordered, via 1337 Service Request or otherwise. 1338 Many of these services shall be available to be requested by users directly without authorisation 1339 or change management via Service Requests. 1340 Service Request fulfilment for services in the Service Catalogue shall be automated. Non- 1341 automated requests shall be classified as either Standard or Normal Changes and follow the
SERVICE CATALOGUE. 6.1 The Contractor acknowledges that Finance has created, or will create, and maintain a Service Catalogue which sets out the available Cloud Services. The Contractor is entitled to offer to supply Agencies their Cloud Services pursuant to this Head Agreement. The Service Catalogue may include the following information about each of the Cloud Services listed in the Service Catalogue:
6.1.1 Cloud Service specifications;
6.1.2 Service Levels and other performance measures;
6.1.3 warranties and defect rectification requirements;
6.1.4 warranty period;
6.1.5 reporting requirements; and
SERVICE CATALOGUE. The service provider will provide the following services to the customer: User Support Receive, document, and prioritize issue tickets and help customer staff in the use of existing applications or services. Ɣ Provide help desk support Ɣ Answer queries about applications. Ɣ Receive and document bug reports. Ɣ Collect and document requests for changes. Ɣ Share status of requests.
SERVICE CATALOGUE. The Hosting Supplier acknowledges that the SIAM Supplier is responsible for the development, maintenance and implementation of the Service Catalogue for the full range of FITS Services orderable from the FITS Suppliers. The Hosting Supplier shall work and co-operate with the SIAM Supplier to deliver information relating to the Hosting Services to be published in the Service Catalogue, in accordance with the Hosting Supplier’s obligations under schedule 2.1 (Service Requirements) and in line with the Hosting Service Commencement Date(s). The Hosting Supplier shall ensure that Service Catalogue items contain the services and products described in schedule 4.1 (Hosting Supplier Solution) in response to the requirements of schedule 2.1 (Service Requirements) and schedule 2.2 (Service Performance Management) and shall be structured so as to be compliant with the Charges.
