Customer Service Standards. The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.
Customer Service Standards. Grantee shall comply with Customer Service Standards of the City, as the same may be amended from time to time by the City Council in its sole discretion, acting by ordinance. Any requirement in Customer Service Standards for a “local” telephone number may be met by the provision of a toll-free number. The Customer Services Standards in effect as of the Effective Date of this Franchise are attached as Exhibit A. Grantee reserves the right to challenge any customer service ordinance which it believes is inconsistent with its contractual rights under this Franchise.
Customer Service Standards. A. Except as modified by a specific provision of this Exhibit, the Franchisee shall comply with the applicable customer service standards including those set forth by the FCC in 47 C.F.R. §§ 76.309(c), 76.1602, 76.1603, and 76.1619, as such standards may be amended.
A. Measurement of the standard in 47 C.F.R. § 76.309(c)(I)(ii) and § II(H) herein may include all calls received by the Franchisee at all call centers receiving calls from Subscribers, whether they are answered by a live representative or by an automated attendant.
B. No increase in rates or charges shall be implemented unless each Subscriber subject to the increase in rates and charges has been notified of the change at least thirty (30) days in advance of the change. In addition, the Franchisee shall provide oral or written notification of any pending increases to rates and charges to any Person who requests Cable Service or becomes a Subscriber after any approval of increases to rates and charges but before the rate increase becomes effective.
C. The Franchisee shall employ an operator or maintain a telephone answering device twenty-four hours per day, each day of the year, to receive Subscriber complaints. During Normal Business Hours, Franchisee representatives must be available to respond to customer inquiries. After Normal Business Hours, Franchisee may use an answering service or machine so long as calls are answered the next business day. The Franchisee must hire sufficient staff so that it can adequately respond to customer inquiries, complaints, and requests for service in its office, over the phone, and at the Subscriber’s residence.
D. The Franchisee shall establish maintenance service capable of promptly locating and correcting System Outages.
E. The Franchisee shall maintain a publicly-listed, toll-free telephone number that shall be available to Subscribers to request service calls, twenty-four hours per day, each day of the year. Franchisee shall have TDD/TTY (or equivalent) equipment, and a publicly listed telephone number for such equipment, that will allow hearing impaired customers to contact the Franchisee. Under Normal Operating Conditions, Cable System calls must be answered by a customer service representative or by an automated attendant, including the time a caller is put on hold, within 30 seconds after the connection is made. If the call needs to be transferred to a customer service representative, the transfer time may not exceed 30 seconds. Under Normal Operating ...
Customer Service Standards. Section 9.1 Office and Telephone 13 Section 9.2 Minimum Residential Customer Service Standards 13 Section 9.3 Liaison 15 ARTICLE X BREACH; EVENTS OF DEFAULT AND REMEDIES Section 10.1 Breach by Contractor 15 Section 10.2 Breach by Village 15 Section 10.3 Events of Default and Remedies of Village 16 Section 10.4 Events of Default and Remedies of Contractor 17 Section 10.5 Force Majeure……………………………………………………………. 17 ARTICLE XI INSURANCE AND INDEMNIFICATION Section 11.1 Insurance 18 Section 11.2 Indemnification 18 ARTICLE XII MISCELLANEOUS Section 12.1 Non-Assignability 19 Section 12.2 Equal Employment Opportunity 19 Section 12.3 Prevailing Wages 20 Section 12.4 Performance Bond 21 Section 12.5 Equipment to be Used by Contractor 21 Section 12.6 Compliance with Laws 22 Section 12.7 Care and Performance 22 Section 12.8 No Alcohol or Drugs 22 Section 12.9 Governing Law 22 Section 12.10 Severability 22 Section 12.11 Entire Agreement 23 Section 12.12 Notices 23 Section 12.13 Publicity 23 EXHIBIT A Pricing Sheet EXHIBIT B Insurance Provisions EXHIBIT C Village Collection Sites EXHIBIT D Designated Condominiums Included in Residential Service This SOLID WASTE & RECYCLING COLLECTION SERVICES AGREEMENT ("Agreement") is made and entered into , 2020 by and between
Customer Service Standards. DEALER and DISTRIBUTOR agree that the success and future growth of DISTRIBUTOR and DEALER are substantially dependent upon the customer's ability to obtain high-quality vehicle servicing. Therefore, DEALER agrees to:
1. Take all reasonable steps to provide service of the highest quality for all Toyota Motor Vehicles, regardless of where purchased and whether or not under warranty;
2. Ensure that the customer is advised of the necessary repairs and that his or her consent is obtained prior to the initiation of any repairs;
3. Ensure that problems on Toyota Motor Vehicles are accurately diagnosed and repairs are promptly and professionally performed; and
4. Ensure that the customer is treated courteously and fairly at all times.
Customer Service Standards. These standards shall apply to the Licensee to the extent it is providing Cable Services over the Cable System in the Town.
Customer Service Standards. The Town hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.
Customer Service Standards. Bank shall develop, or cause Program Manager to develop with Bank’s approval, customer service standards for servicing that are designed to promote customer satisfaction and to promote the preservation and growth of the customer base. Bank may require additional customer service standards; if the Bank receives any guidance, complaints or comments from any Regulatory Authority or System or is required to do so by Applicable Law, Bank, in its sole discretion, shall cause the Program Manager to alter or amend such customer service standards as necessary.
Customer Service Standards. Telephone and Internet Chat Standards: · Average Speed of Answer: [**] seconds or less. · Abandonment Percentage: Average not greater than [**]%. · Call Blockage: [**]% or less. · Call Quality Assessment: Average rating not less than [**]% - utilizing Servicer’s evaluation form as set forth and incorporated herein at Exhibit 1. · Borrower Satisfaction: Average rating in annual survey not less than [**]%. Correspondence Standards · Mail sorted and distributed within: Servicer’s Service Objective: [**]% within one Business Day not to exceed two Business Days on average. · General Borrower correspondence answered within [**] Business Days of receipt on average — Servicer’s Service Objective: [**] days. During peak processing months of January through March, August, and October, correspondence answered within [**] Business Days of receipt on average. (This standard shall not apply to any correspondence involving death, disability, or bankruptcy Accounts.) · Borrower Email Correspondence: Answered within an average of [**] Business Days of receipt. · School Correspondence: Answered within [**] Business Days of receipt on average — Servicer’s Service Objective: [**] days. During peak processing months of January through March, July, and September school correspondence answered within [**] Business Days of receipt on average. · Clearinghouse Correspondence (Manual Processing Only): Answered within [**] Business Days of receipt on average — Servicer’s Service Objective: [**] days. During peak processing months of January through March, June, and October through November Clearinghouse correspondence answered within [**] Business Days of receipt on average. · Deferment Processing: Processed within [**] Business Days of receipt on average — Servicer’s Service Objective: [**] days. During peak processing months of February and August through November deferments processed within [**] Business Days of receipt on average. · Forbearance Processing: Processed within [**] Business Days of receipt on average — Servicer’s Service Objective: [**] days. During peak processing months of January through March, August, November through December forbearances processed within [**] Business Days of receipt on average. · Miscellaneous Account Reviews and adjustments completed within [**] Business Days of receipt on average — there are exceptions to this process.
Customer Service Standards. A sophisticated customer service system shall be established. The property management employees shall serve with enthusiasm, follow standards, use civilized language and have kind attitudes. Party B shall register all visitors and inform the relevant owners or users of the Property by telephone. Visitors may be allowed to enter only after the consent of the relevant owners or users of the Property has been obtained. If visitors are allowed to enter, Party B shall be responsible for guiding them to the designated locations in the Property.
