Common use of SERVICE CREDIT PROCEDURE Clause in Contracts

SERVICE CREDIT PROCEDURE. 25.1. To initiate a claim for a Service Credit, Customer must contact Leaseweb’s customer support group within five (5) Business Days after the end of the month for which the Service Credit is requested. The Service Credit request must provide: (a) the Customer name and contact information; (b) the date and beginning/end time of the failed performance metric; (c) a brief description of the characteristics of the failed performance metric; and (d) the specific Leaseweb support ticket number(s) opened about the failed performance metric.

SERVICE CREDIT PROCEDURE. 25.123.1. To initiate a claim for a Service Credit, Customer must contact Leaseweb’s customer support group within five (5) Business Days after the end of the month for which the Service Credit is requested. The Service Credit request must provide: (a) the Customer name and contact information; (b) the date and beginning/end time of the failed performance metric; (c) a brief description of the characteristics of the failed performance metric; and (d) the specific Leaseweb support ticket number(s) opened about the failed performance metric.