SERVICE DOWNGRADES Clause Samples
The SERVICE DOWNGRADES clause defines the terms under which a customer may reduce the level or scope of services they receive from a provider. Typically, this clause outlines the process for requesting a downgrade, any notice requirements, and potential changes to pricing or contract terms that result from the downgrade. For example, a customer might move from a premium to a basic service tier, with corresponding adjustments to their monthly fees. The core function of this clause is to provide a clear and fair mechanism for customers to adjust their service commitments as their needs change, while also protecting the provider from abrupt or disruptive changes.
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SERVICE DOWNGRADES. Members requesting downgrades (reduction in service size and/or transformer capacity) shall contact DSO. An engineering review shall be required to determine the appropriate transformer capacity needed. DSO, at its discretion, may remove existing transformers and replace them with the newly sized units. If DSO deems it more beneficial to leave the existing transformers in place, the member billing may only be changed to reflect the service downgrade. In this case, if the member’s monthly billing demand exceeds the transformer capacity twice in a twelve month period, then the installed transformer capacity for billing will be increased. If the member requesting a downgrade, at any time in the future, requests an upgrade in capacity, then they may be required to pay 100% of the upgrade.
SERVICE DOWNGRADES. A processing fee may apply when “downgrading” an existing plan to a plan with lower monthly fees (e.g., a plan with lower speeds or fewer minutes and/or features). Any reduction in the number of lines or seats under a Service Plan shall be treated as a termination of Service with respect to those lines or seats. If Customer receives any equipment discounts associated with a Service plan and subsequently changes that plan to one that does not offer those equipment discounts, Customer will be responsible for reimbursement of such discounts.
SERVICE DOWNGRADES. A Customer may not reduce the number of lines or seats, or the number of services, provided under a Service Plan during the Initial Term or any Renewal Term without Salish's consent unless otherwise provided in the Agreement. Any reduction in the number of lines or seats under a Service Plan shall be treated as a termination of Service under this Section 10.7 with respect to those lines or seats. Any reduction or downgrading of Services shall be treated as a termination of Service under this Section 10.7 with respect to the applicable Services. Salish's acceptance of any proposed reduction in lines, seats or services shall not release customer from its obligations to pay applicable fees and charges under this Section 10.7 unless Salish expressly agrees in writing to waive such fees and charges.
SERVICE DOWNGRADES. A Customer may not reduce the number of lines or seats, or the number of services, provided under a Service Plan during the Initial Term or any Renewal Term without Crosswind's consent unless otherwise provided in the Agreement. Any reduction in the number of lines or seats under a Service Plan shall be treated as a termination of Service under this Section 10.7 with respect to those lines or seats. Any reduction or downgrading of Services shall be treated as a termination of Service under this Section 10.7 with respect to the applicable Services. Crosswind's acceptance of any proposed reduction in lines, seats or services shall not release customer from its obligations to pay applicable fees and charges under this Section 10.7 unless Crosswind expressly agrees in writing to waive such fees and charges.