Service Failure. a failure by the Service Provider to provide the Services in accordance with any individual Service Level. Service Level Agreement; a document which will set out the Service Levels and which is to be agreed by the parties and inserted into Schedule 2 of this agreement no later than six months after the Commencement Date. Service Levels: the service levels to which the Services are to be provided as set out in the Service Level Agreement. Service Provider's Personnel: all employees, staff, other workers, agents and consultants of the Service Provider and of any Sub-Contractors who are engaged in the provision of the Services from time to time.
Appears in 2 contracts
Samples: Contract for the Supply of International Trade Services, Contract for the Supply of International Trade Services
Service Failure. a failure by the Service Provider to provide the Services in accordance with any individual Service Level. Service Level Agreement; a document which will set out the Service Levels and which is to be agreed by the parties and inserted into Schedule 2 of this agreement Agreement no later than six months after the Commencement Date. Service Levels: the service levels to which the Services are to be provided as set out in the Service Level Agreement. Service Provider's Personnel: all employees, staff, other workers, agents and consultants of the Service Provider and of any Sub-Contractors Subcontractors who are engaged in the provision of the Services from time to time.
Appears in 1 contract
Samples: Contract for the Supply of International Trade Services
Service Failure. a failure by the Service Provider to provide the Services in accordance with any individual Service Level. Service Level Agreement; a document which will set out the Service Levels and which is to be agreed by the parties and inserted into Schedule 2 of this agreement no later than six months after the Commencement Date. Service Levels: the service levels to which the Services are to be provided as set out in the Service Level Agreement. Service Provider's Personnel: all employees, staff, other workers, agents and consultants of the Service Provider and of any Sub-Contractors who are engaged in the provision of the Services from time to time.
Appears in 1 contract
Samples: Contract for the Supply of International Trade Services