[ ] Service-Graded Clause Samples

A Service-Graded clause defines different levels or grades of service that a provider must deliver under a contract. It typically outlines specific standards, performance metrics, or response times for each grade, and may tie these to varying fees or remedies if the service level is not met. This clause ensures that both parties have a clear understanding of the expected quality and scope of services, helping to manage expectations and provide a basis for accountability if service levels fall short.