Service Level Applicability and Exclusions Sample Clauses

Service Level Applicability and Exclusions. 6.1 Service Levels Throughout the Managed Cloud Services Life Cycle The Performance Against Statement of Work Service Level applies throughout the Managed Cloud Services lifecycle. The applicability of, and Oracle’s obligations with respect to the measurement of, Oracle’s performance of the Computer and Administration Services against the Service Levels, and Service Level Credits for the Application Availability and Service Request Resolution Time Service Levels, during the three phases of the Managed Cloud Services life cycle is outlined in the following table. Phase Applicability of Service Levels and Credits for Application Availability and Service Request Resolution Time Service Levels Prior to Production Go-Live Service Levels will not be measured and do not apply prior to Production Go-Live, and Service Level Credits will not be paid to Customer. Stabilization Period Service Levels will be measured and reported during a Stabilization Period, but Service Level Credits will not be paid during such period. Production Service Levels will be measured and reported during the production phase, and Customer’s eligibility to receive Service Level Credits shall be in accordance with the terms of this Schedule.
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Related to Service Level Applicability and Exclusions

  • Scope of Limitations and Exclusions The limitation and exclusion in this Section 8 shall not apply: (i) to the extent that liability cannot be limited or excluded according to Applicable Law; (ii) in cases of willful misconduct and gross negligence; (iii) in cases of bodily injuries or death caused by our negligence; and (iv) in cases of fraud or fraudulent misrepresentation. In cases of gross negligence, liability is limited to the amount of foreseeable loss that would have been prevented through the exercise of due care.

  • Conditions and Exclusions ‌ Notwithstanding anything to the contrary set forth in this SLA, this SLA and Customer’s entitlement to the remedies set out in this SLA are subject to the following conditions and exclusions:

  • Limitations and Exclusions The limitation and exclusion in this Section 8 shall not apply: (i) to the extent that liability cannot be limited or excluded according to the Applicable Law; (ii) in cases of our willful misconduct and gross negligence; (iii) in cases of bodily injuries or death caused by our negligence; and (iv) in cases of our fraud or fraudulent misrepresentation.

  • Warranty and Exclusions If you paid a charge for the IBM SaaS then the Section 17 Warranty and Exclusions is replaced in its entirety by the following:

  • PRESCRIPTION MEDICATION BENEFITS, LIMITATIONS AND EXCLUSIONS The following items are limited or excluded from your Prescription Medication coverage:

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  • Limitations and exclusions of liability 16.1 Nothing in this Agreement will:

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  • GEOGRAPHIC AREA AND SECTOR SPECIFIC ALLOWANCES, CONDITIONS AND EXCEPTIONS The following allowances and conditions shall apply where relevant: Where the company does work which falls under the following headings, the company agrees to pay and observe the relevant respective conditions and/or exceptions set out below in each case.

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