Service Level Limited Warranty; Exclusive Remedy. Acumatica warrants that the Service will meet the service level specified in the SLA. Except as provided in Section 10.3, in the event that Acumatica fails to achieve the applicable service level in any month, you will be entitled, as your sole and exclusive remedy, to a credit in accordance with the SLA. You agree that Acumatica’s system logs and other records shall be used for calculating any service level events.
Appears in 15 contracts
Samples: Saas Agreement, Saas Agreement, Subscription Software as a Service Agreement
