Service Level Objectives. If the total minutes or hours of Product Outages in any month exceed the number of minutes or hours set forth in the table below, Licensee shall be entitled to a Product Credit equal to the percentage of the Product MRC set forth in the following table: Cumulative Duration of Product Outage(s) % of MRC 99.99% 0 to 4 mins. 0% >4 mins. to 4 hrs. 5% >4 hrs. to 8 hrs. 10% >8 hrs. to 12 hrs. 20% >12 hrs. to 16 hrs. 30% >16 hrs. to 24 hrs. 40% >24 hrs. 50%
Appears in 4 contracts
Samples: Telecommunications License Agreement, Telecommunications License Agreement, Telecommunications License Agreement
