Service Level Performance Standards Clause Samples
The Service Level Performance Standards clause defines the minimum quality and efficiency benchmarks that a service provider must meet when delivering services under the agreement. Typically, this clause outlines specific metrics such as response times, uptime percentages, or resolution deadlines, and may include procedures for monitoring performance and addressing failures to meet these standards. Its core function is to ensure that the service recipient receives a consistent and reliable level of service, while providing a clear basis for accountability and potential remedies if standards are not met.
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Service Level Performance Standards. Beginning on the Commencement Date, Service Provider shall perform the Services so as to meet or exceed the Service Levels set forth in or otherwise in accordance with Exhibit 3. To the extent the Parties have established a Service Level for a specific Service, the obligations described in Section 7.1(a) shall not be construed to alter, expand or supersede such Service Level.
Service Level Performance Standards. Beginning on the dates specified in Schedule G, Vendor shall perform the Services so as to meet or exceed the Service Levels as set forth in Schedule G.
Service Level Performance Standards. Beginning on the dates specified in the applicable Supplement, Supplier shall perform the Services so as to meet or exceed the Service Levels, as set forth in the applicable Supplement.
Service Level Performance Standards. CSC shall perform the Services so as to meet or exceed the Service Levels set forth in the applicable Transaction Document beginning on the applicable dates set forth therein. If such Transaction Document does not specify dates for CSC to meet the Service Levels, CSC shall perform the Services so as to meet or exceed the Service Levels beginning on the Commencement Date thereof. If more than one Service Level applies to any particular obligation of CSC, CSC shall perform in accordance with the most stringent of such Service Levels. CSC shall be responsible for meeting or exceeding the applicable Service Levels, even where doing so is dependent on the provision of Services by CSC Personnel that are Third Parties.
Service Level Performance Standards. The parties agree to negotiate in good faith to establish in writing any reasonable modifications to the Service Level Performance Standards set forth in the Agreement reasonably necessary to conform such standards to the Data Processing and Image Item Processing Services. Such modifications, if any, will not make the standards more burdensome on Aurum than the original standards; will not lower the standards from the standards which exist as of the Addendum Effective Date, shall be finalized as a written amendment to the Agreement signed by both parties; and both parties agree to use best efforts to finalize such modifications within sixty (60) days after Image Item Processing Conversion Date. Such standards will be governed in accordance with all applicable terms and conditions of the Agreement and any additional terms and conditions contained in the amendment.
Service Level Performance Standards. Beginning on the Commencement Date, Successful Respondent shall perform the Services so as to meet or exceed the Service Levels set forth in or otherwise in accordance with Exhibit 3.0 Performance Model.
Service Level Performance Standards. Beginning on the dates specified in Schedule 3, Service Provider shall perform the Services in respect of a Service Category so as to meet or exceed the Service Levels applicable to that Service Category, as set forth in Schedule 3.
Service Level Performance Standards. Beginning on the Effective Date or the applicable Subscription Agreement, Service Description or Statement of Work Effective Date (or, if later, the date specified in Schedule 3 of the applicable Subscription Agreement, Service Description or Statement of Work), without limiting the generality of Section 7.1(a) or the other obligations of Supplier, Supplier shall perform the Services so as to meet or exceed the Service Levels set forth in Schedule 3 of the applicable Subscription Agreement, Service Description or Statement of Work. To the extent the Parties have established a Service Level for a specific Service, the obligations described in Section 7.1(a) shall not be construed to alter, expand or supersede such Service Level.