SERVICE LEVELS AGREEMENT Sample Clauses
A Service Levels Agreement (SLA) defines the specific performance standards and quality metrics that a service provider must meet when delivering services to a client. Typically, it outlines measurable criteria such as response times, system uptime, and issue resolution deadlines, and may include remedies or penalties if these standards are not achieved. The core function of an SLA is to set clear expectations and accountability, ensuring both parties understand the required service quality and providing a basis for addressing service failures.
SERVICE LEVELS AGREEMENT. The Grounds Maintenance & Management teams will:
SERVICE LEVELS AGREEMENT. The Grounds Maintenance & Management teams will: GRASSED AREAS - Short Mown Amenity Grass GRASSED AREAS - Infrequently Mown Amenity Grass / Wildflower Grass NEWLY PLANTED & RETAINED HEDGEROWS
SERVICE LEVELS AGREEMENT. Service Desk shall be provided in accordance with initial response time guidelines as indicated in the table below. Initial Response Time depends on the type of subscription level (e.g., “Basic,” “Advanced”) that Client has purchased. Service Level Basic Advanced Channels Web, E-mail Web, E-mail, Phone Hours 9:00 am to 5:00 pm, Monday to Friday, excluding Public Holidays 24x7 Severity 1 4 business hours 1 hour (phone only) Severity 2 Next business day 4 business hours Severity 3 Next business day 8 business hours Severity 4 Next business day Next business day
SERVICE LEVELS AGREEMENT. The service levels agreement (SLA) for Managed IAM with Accenture Services may be found in the Managed IAM with Accenture Terms.
SERVICE LEVELS AGREEMENT. Provisioning Targets
SERVICE LEVELS AGREEMENT